Welcome to Jim Ellis Buick GMC Mall of Georgia!

When I arrived at my scheduled appointment time, all the workers were ready to check me in and start my oil change. It was finished sooner than expected.

They were quick, they were responsive, and more importantly they sent me a video as soon as it was done to let me know the status to come pick it up. Could not ask for anything more

Profesional and kind He took the time to explain exactly what my car needed and recommended the appropriate service program without any pressure. His honesty and professionalism were greatly appreciated.

Exceptional I was able to get in and out in a timely manner Best yet

I was never asked what I would like to do to fix my car, until my car was already pulled back to the front ready for me to leave. The general inspections are inconsistent.

Had my oil change and had a noise from a tire. They found the noise an exhaust hanger broke. Thank you

Brandon managed my service and troubleshooting the fluids that helped. Svc tech was great at explaining technology.

Great experience Charles did a great job of making sure all of my needs were met

Repetitive visits tend to frustrate you This was not my 1st visit for this Ok

Wonderful. Fred are sales rep is great. It was a pleasure working with him.

I have been a customer for several years. Brought my car there and have been getting it seviced by their service department. I leave happy, with their service , it is affordable , I was treated very good . They showed me a video of the service. And explained what was done. Most of all I left with a piece of mind that my car was taken care of. And I wasn’t charged unreasonable amount of money.

James kept me informed through the entire process and help me make the best decision decisions for my truck

Everything went well. I plan to continue using the service.

Maintenance was performed in a timely manner. My service advisor kept me updated on the progress of the service and recommendations for future service needs.

Disappointed, I was sent an estimate, but when I went to pay, it was significantly higher! The charges were inflated from the estimate… Why send an estimate if it’s not valid! It’s not rocket science, oil change & fuel filter… Those are the same charges every time…. When I asked about why, I didn’t get a straight answer…. The service writer acted like it’s normal to do that… That’s just not good customer service…