Welcome to Jim Ellis Buick GMC Mall of Georgia!

Quick and easy Performed the work as described, recommended additional items that I may need to address and got me on my way

They both communicated well and advised me if I did not hear from them who to contact. The work was completed in a reasonable time frame. Thank you

Everyone has been extremely nice. And the service is very prompt. I would defiantly recommend Jim Ellis to family and friends!

Worst experience I've had in 10 years. Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted and called multiple times the next day for an update. The update was the check engine light was not on so there was nothing they could do. The other issue was a shudder, 3 people had driven it and 3 different opinions on what's causing it. I did a ride along with the lead mechanic and he did experience the shudder and steering wheel squeak. I was told they are waiting for another truck like mine to see if it does the same.

Courteous and quick The girl that helped me was very nice and the service was completed in a timely manner.

We had a pleasant experience and would like to thank David for making it easy and stress free. We would recommend Jim Ellis GMC to friends and relatives.

Advisor was very knowledgeable and reviewed my warranty concerns related to a recent engine recall.

Fantastic love the dealership Great dealership easy to work with also do fantastic work and on time

A great dealership that has the best sales team and inventory. We also had the best buying experience of any of the other dealerships we had previously visited.

Sami has been very helpful since the first GMC I purchased there in 2022. The sales team wanted to make sure I was truly satisfied before I left the dealership and I was. Thanks.

I recently purchased a 2023 GMC Sierra through Morris Walker, and the experience was fantastic. Morris provided outstanding service from start to finish—professional, knowledgeable, and easy to work with. If I decide to purchase another GMC in the future, I will definitely go back to him. Thank you, Morris!

Uncaring, rude, flippant, incompetent staff. Jump through hoops for zero reasons. Was given an email that did not work and the employee saw it and confirmed it was correct. Not the service nor the dealership it used to be. This car is over $100k and 30k miles. Its been in the shop 5 to 6 times minimum for issues. Then they give ME a hard time and placate me? And Melissa should not be allowed around the public woth her attitude. They young guy at the very end that checked me out was the only person in the service dept that had or displayed any decorum whatsoever. Then when I turned down the fuel injection service that all service writers tack on and when I politely said no thanks, Brandon was not warm and fuzzy. I wont buy another vehicle from Jim Ellis unless something changes.

Jim Ellis is not only a great place to work for but a place to get your vehicle! I bought a 2019 Buick Encore and David Estrella helped me through the entire process. He was patient, understanding, and overall one of the best salesman you can ask for! Make sure to ask for David Estrella when purchasing your new car!

The wait time is annoying, but they always do good work and never give me a hard time for warranty work. I'm hoping to get my warranty extended before it goes out in a few months. Thanks.

So far I can say that Jim Eillis service department is extremely professional and listen to the customer needs They keep you informed throughout the entire process regarding your vehicle service and get you in and out as quickly as possible, but making sure all your concerns are addressed. Thank you to the entire service department