Welcome to Jim Ellis Buick GMC Mall of Georgia!

efficient, friendly, respectful Their willingness to answer questions and their friendly manner make one feel comfortable.

When we called to make repair appt for non working air conditioner we were told it would take a FULL day just to diagnosis the problem. Ok, so we dropped the vehicle off on Monday and then they told us it would be Wednesday before the could get the a/c hose part. Ok, so then we called Wednesday to what status because no one called us back regarding progress of repairs and we were told, 'sorry, it will be Friday!!!'. So we called back Friday at 4pm when we still had not heard back from anyone regarding g progress of car. We were then told Monica was off Friday and to call back Monday!!! I then asked for the manager to call me. Manager called back around 4:45pm we were told they needed to order another part because cold air was only blowing cold on one side of car and the needed to order a part and it would be following Wednesday before car would be ready!! Totally failed on communication and expectations of getting car fixed in a timely manner. Someone did call us Monday around 4p to tell us car was fixed!! Strange that they said on Friday they needed to order a part and it Would be Wednesday (of following week) before the car would be ready. We now have little faith in getting any future repairs done at this Buick facility after many years (since 2012) and thousands of dollars spent.

Fast and professional service. Tom is a helpful person. The Service tech did a great job completing all the work quickly.

Fast and professional service. Tom is a helpful person. The Service tech did a great job completing all the work quickly.

Job well done and perfectly explained.

Always very good with communicating with me and explaining everything in the easiest way possible to understand. He is one of the nicest men I have met. I am very lucky to have his as my advisor

Brandon always gets me right. Always gives me heads up on everything. And always real with me

The staff was very polite and professional. They addressed all of our concerns and quickly resolved them.

James went over and beyond working on keeping me updated on how things were progressing through the transmission service.

Initially brought my car in for a routine oil change, and a transition leak was discovered. Brandon did every helpful thing possible for me, including arranging a rental car for me to use while repairs were completed. :)

I had an appointment near the end of the day and was out in less than 45 minutes. I appreciated Ed walking me to my car and making sure things had been reset, I haven't ever experienced that at a dealership before.

My experience was great. The sales rep Chris Reyes was awesome all through out the process.

Brandon took care of what I was there for and sold me on getting another service . Nonetheless, excellent!

Tom was amazing - he provided excellent service and was able to have our Enclave repaired in time for an important trip. He provided great communication and made experience as easy as could be. He was awesome!!