Customer Testimonials
Christopher was a pleasure to work with. He went above and beyond to make sure we had a great experience. Very happy with our new car! Dealership was clean and welcoming.
Great Truck and Repair Service!
Chris Reyes was a great help n to me Joe Moreno did a good deal for me and Jovan handled my financing very well.
The service rep was nice and the service was done within the promised timeframe and car was returned clean.
Every body was really nice to and what I like about it everybody joked with us some dealers won't even hardly talk to you .and we really do like the car. Thank you all .Preacher Jeff Fair
It was my pleasure to have James as my Service Advisor, excellent service and great knowledge.
I have a 2016 Denali XL. This company and their service personnel have been great to work with and gone above and beyond the call of duty to keep my car going strong for the last eight years. I highly recommend them.
Absolutely spectacular service!!
Facility is nice and Tom the service advisor was great and took care of me! Gave minus 1 star bc the tech didn’t reprogram my TPM sensors when they did tire rotation and now they are backwards. Also, they are little pricey, $294 for fuel filter replacement which takes literally 5min to replace + $50 for the part.
It was a slow start.finally fixed. Thank you to nick to help and to hear me. The service rep to help me getting my uger set up.thankyou Jim Ellis
James really went above and beyond to ensure we were happy, which was not easy.
Always a great service at Jim Ellis. I would not go anywhere else. They take good care of me.
My oil change and 15k checkup were handled quickly and professionally. My car was washed and vacuumed aldo.
Excellent experience both in the purchase and customer service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us!
Both gentlemen delt with me, answered all my questions. Settled all of my concerns. All of this without feeling pressured.
I came by expecting the same too busy to help dealership, and was surprised. Brandon in service assisted me with my vehicle ordeal and he basically went out his way to make sure that my . service needs was meet Thank you Brandon !!!
Was looking for a used truck to have both as a truck (didn't have one and sometimes needed one!) and as a backup vehicle. Found a very nice, well maintained used truck at a truly fair price and had a wonderful experience with Jim Ellis. Headlight went out just a few days later and they replaced it at no charge, providing a nice loaner while they had it. Worked with David (sales), and Nick, Ed, and Charlie (service); they were all so helpful and friendly. I will definitely go there when I find myself in the car market again!
Great service in their service department Nice waiting room, friendly people, and a good job. I am Very satisfied with everything. They Care
Outstanding service, everyone was totally professional and very honest which made my transaction very easy.
most pleasant experience! Ed was absolutely fantastic and I got my car back in less than twenty four hours!!
My service advisor Tom Floydstop always takes care of me. Love those dealership!
David Estrella outstanding service, listened to our needs, quick, hassle-free purchase. We’d return!
Very Profesional, experienced and Patient team. We enjoyed the experience. Dealership is clean and organized. Coffee, teas and water along with snacks are available.
Friendly and courteous staff, for Me in and out as promised!
Jim Ellis Buick will work a good deal for you! Thank you Jim Ellis Buick!
One Friday afternoon, I was at a dealer nearby test driving a Blazer and didn’t fall in love. I knew Jim Ellis was down the street, so I gave them a call to which I spoke to Ben & he had the car I was interested in, ready to test drive when I arrived. A little while later, we inspected, crunched numbers for a moment, and he then introduced me to Sami. Sami was a gem, and I appreciated him coming out to speak directly rather than have to “hard ball” Ben. We made a deal, I was then ...
Repairs were done correctly the first time and the quote was accurate. It took way too long to procure the parts though - three weeks instead of the one week I was quoted. I'll be back because I like the service writer.
Second car I have purchased from Jim Ellis Buick GMC in 4 years. Worked directly with Cristian Prado. Did not feel pressured. Cristian, Sami and rest of Ellis team followed through on everything and delivered.
As I didn’t assign any technician for my visit no one came to check me in so I decided to enter and ask to someone. I stood in the door for a few minutes - like no one would like to take my case until Charles appears and check me in. I believe no one likes to come in a strange place, full of people waiting for someone to speak with me. Thanks Charles to check me in.
Jim Ellis Buick GMC service advisors are courteous, helpful, and keep you advised every step of the process of diagnosing your vehicle’s problems and repairing them.
Solid and professional service. Easy process, all items and questions addressed. Great communications throughout, thanks.
I want to thank Ed, fir all the help he has provided with getting my Truck fixed. Always kept me informed of the process. The team is great to work with. Brandon Mellissa are great people. I really love doing business at Jim ellis mall of Georgia
Top notch service. Kevin was great
Kevin my car advisor did an excellent job at servicing my car and went over & above making sure my car was detailed.
Like the dealership good selection Harrison was coutious and helpful like the truck rides good
Problem was corrected very quickly very helpful all was good run run run run run
I recently purchased a 2025 AT4X 2500 from Jim Ellis and couldn't be happier with the experience. I flew all the way from Michigan to Georgia to pick up the vehicle, and the entire process was as smooth as it gets. Everything was handled over the phone prior to my arrival, and when I got to the dealership, I was in and out the door in less than 30 minutes. A huge shoutout to Nick Jean-Gilles in sales and Joe Marengo in management for making the transaction completely friction-free. Their professionalism and efficiency were top-notch. If you're looking for a ...
service was amazing Brandon is always taking care of all of our car needs. every step they take they always make up well aware of what they are doing. they also send video reports of what they do to the car so we are made well aware of everything .
They are very kind and make you feel sure of your purchase. They show you all the possible options for which you rate the truth a very good experience and you leave happy with your car.
This is probably my 50th vehicle I have purchased from Bryan & Brett since 2012. First class service before and after the sale. Hard to find employees that support their customers like him in any field.
The service was very good and clear, I also liked the service time and quality.
I had a fantastic experience at Jim Ellis GMC Mall of Georgia. The team was professional, friendly, and incredibly helpful throughout the entire process. From the moment I walked in, I felt welcomed and valued. The sales team took the time to understand my needs and helped me find the perfect vehicle. The buying process was smooth and straightforward, with no pressure. I also appreciated the transparency and honesty in discussing pricing and options. Overall, I highly recommend Jim Ellis GMC Mall of Georgia for anyone looking for a great car-buying experience!
We stopped in at Jim Ellis Buick GMC to “look” at trucks. The next thing we knew, we were purchasing a new truck. This dealership is like no other. We went in as customers and came out with many new friends! We have never been treated like this! Our salesman, Dima, was so kind, knowledgeable, and friendly! He introduced us to the Sales Manager, Sami, who gave us a great deal and was fantastic to deal with. He then turned us over to Jovan in finance who finished the deal and was also amazing! I can’t say enough positive ...
A special thank you to Larry Downs and all the crew at Jim Ellis GMC for a very pleasurable and smooth transaction during purchase of 2020 Ram truck. Great place to do business with and Larry was awesome in his professional and courteous attitude. Thank you all very much.
My engine light was on and my normal shop was hesitant to try to fix the car saying that I really should go to a dealer, so I did. Kevin was great! He was very helpful explaining what the codes could mean and what the next steps would be. He kept me informed throughout the process via text. My experience was great and the price was better than my shop! I will definitely be returning!
Great and Dependable Car Service!
It was a great day at Jim Ellis! There was no pressure to buy or look at any certain vehicles It was very easy to work with all the staff members. Mr.Fred Lovette was our sales person and he was fantastic to do business with. Super knowledgeable and all around great person. We feel as if we've gained a good friend. The whole experience was nothing like any other car dealerships we've ever been to in the past. We sincerely recommend Jim Ellis Buick GMC Mall of Georgia for any vehicle needs.
Everything about this experience was stress free and awesome!! Chris, you were so awesome! Your knowledge of the features and non pushy approach really meant so much to us and played a huge roll in our decision to purchase. Thank you Joe for your patience as we kept going back and forth choosing our truck! And finally, thank you Jovan for such a great experience in finance! We will definitely give you our business again!
Very easy and pleasant experience!!! Will buy from the again!
Richard and Sammy both were great from the beginning to the end and Chis jumped in and helped out while training his brother in law I give you guys 5stars
The New Video from the technician is Outstanding!
Is very professional. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service.
Th entire sales experience was better than fantastic. answered all of my questions and I never felt pressured to complete the sale. I would highly recommend my sales person, David Estrella, the business manager, Jovan Riley and the entire dealership.
Amazing service from my service rep. It's always a pleasure going there dealing with him.
The people were kind and very helpful
Great experience from the service manager Nick Rose, service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle.
Melissa is great and always consistent with her communication. Her customer service is friendly professional and honest. A fantastic and valuable team player!
Great communication and easy to work with.
I purchased my former car 11 years ago from Jim Ellis. I came back to Jim Ellis Mall of Georgia for my next car even though I had moved to North Carolina over 11 years ago. I had appointments at other dealers but found the car I wanted at my first stop. Sales Consultant Chris Reyes was very informative and helped me understand the vehicles I test drove in the pouring down rain. He answered all of my many questions and was polite and professional during the entire process. He and Joe Marengo both stayed late waiting for me to come back ...
Very fast service and amazing communication throughout the process.
Been a customer for over 12 years love my GMC vehicles. I have had the same sales person just as long!
Great customer service. Thank you, Mr. Cannon for the outstanding communication. Also a very clean facility.
Such a great experience from our awesome sales rep Chris to Sam the sales manager to the super cool finance manager Ken.
Top Shelf Service...and staff is stellar. Tom and Melissa are the best!!
Ed provided superior service and follow up I have completed this survey earlier Thank you
Kevin Welborn was great, I only had car 2 weeks got major repair very pleased.
I love buick so much and my car feels great now. I do not regret coming here.
This guys are best in the business. Luis and Ken were amazing to work with. Highly recommend, Reach out to Luis Gonzalez.
Very attentive and concerned to find a solution, very good experience and comfortable with my purchase.
Thanks to Tom in service for being extremely response and helpful with my truck! Highly recommend working with him!
I never imagined I could have such an amazing experience car shopping. You always hear about bad experiences but man, Richard and the team and Jim Ellis GMC MOG really made us feel at home and so taken care of!
Dealership has great people who are truly concerned to make buying and service a good experience! Will definitely go back for all of our needs.
Great experience. Great deal! Happy wife, loves her Terrain! Nice job guys!! Looking forward to doing business again!!
Nick Giles is an excellent asset to the dealership. He was kind and patient, not to mention He was extremely knowledgeable of every vehicle we considered. We are beyond pleased with His performance. We will return in the future.
The agent greeting me when was very courteous. He gave me the assurance that I he valued me and I valued the service I was requesting.and possibly would be a regular. THIS ATMOSPHERE WAS CLESR FROM THE START TO FINISH. .
Fred worked with me and ensured the process went as smoothly as possible! Everyone I encountered at Jim Ellis Buick was amazing.
Friendly staff and comfortable waiting area.
We went here a week ago and the customer service we got was amazing! David was AMAZING! !! We went to another GMC dealership and wasn’t even greeted period so I was alittle worried but I knew what car I had in mind and David made it happen! Thank you so much for all yaws excellent customer service and for being so helpful with everything!
Jim Ellis Mall of GA treat people with so much kindness. They are wonderful to work with and aren’t the typical high pressure sales folks. Richard was amazing and I would recommend him to anyone in need of a new vehicle.
It was a great experience the employees were very welcoming. They asked if I needed anything or wanted anything to eat or drink.
Ed Barnes very professional and provided great assistance and service we work with Ed again
Thank you for your service it was very easy getting a appointment thank you thanks
Found my problem, ordered the parts and they were on “Nationwide back order!” In spite of that they got the parts and got me back on the road! Couldn’t be happier!
Had a recall visit. Was early but they took me right in!! Estimated time was an hr but I don't think it took that long. Customer service and hospitality was Excellent!!!
I'm leaving this review on David Estrella, the car salesman that sold me my 2023 Chevy Tahoe LT. David was very knowledgeable. Very helpful and was a pleasure to work with. I'll recommend him to everyone I know. 😊
I think Jim Ellis GMC Buford Georgia is an outstanding dealership I had a problem with my 2024 GMC Canyon while traveling I called Charles and he told me to come right on in will take care of it and provide me a loaner car to continue on to my destinations It was a great experience I will continue to get my GMC truck serviced there
Great experience! They were able to get me in same day and had my repairs completed in two days.
David Estrella was awesome. The first time I came in he talked with me to get a feel of what I wanted. He kept in touch and called when they a Yukon Denali that he thought would fit what I wanted. The Yukon Denali Ultimate is everything I wanted and more. David made the purchase process easy, smooth and quick. He knows his GMC products and I was very happy to work with him. David is your man when you go to buy at Jim Ellis Buick Mall of GA.
Had a great experience today in the service department.I had made an appointment with Christy for today,My advisors name was James Stecker he was ready for me as soon as I walked in the building.The customer service I received today was superb and well over my expectations.I will be bring my 2500 here rather than were I purchased it down the street.Thanks guys
I had a positive experience at this dealership, from the sales person in the finance department, I received exceptional help. Jim Ellis Buick made buying a car seamless. They were so helpful that I plan to have all my services done at that dealership.
Everyone is always pleasant Service is fast without a lot of waiting Appointment times are respected