Customer Testimonials
Just bought a car and Cristian P and Richard were amazing! Awesome experience!
Nice dealership! I worked with Chris Reyes and he was great. Explained everything well and got me the best deal possible. Thanks for helping me get in my new truck and I look forward to visiting Jim Ellis GMC in the future!
3 weeks ago we bought a car from an amazing sales representative named Chris Reyes! The hospitality and honesty was outstanding! Top it off with Sami the manager! But wait, there’s more…. We brought my in laws back to Chris Ryes & Sami to buy them a truck! 2 sales for Chris in one family! RockStar!
The one was an error, it should be a five across the board. I thought this was Cadillac. Once I saw Charles, I knew I had the wrong company. My apologies. Charles and team represents Buick at the highest level and it is always a pleasant service experience. Brightman, please correct the first question and give Charles a raise:)
Dominic Fiorentino made my Saturday with his professionalism and was very courteous. Knowledgeable about his job. Sharp Guy!
We had an excellent experience working with David Estrella. From start to finish made the whole process smooth and easy for us, didn’t pressure me into making a decision right then and there. I would 100% recommend David to yall if you’re needing a car, truck, etc. He also does speak Spanish which better helped us understand what was going on and make us feel more comfortable about my purchase!
I paid $219 for a detail clean and my clean job is very poorly. It is not clean very dissatisfied with the Cleaning. Everything else was perfect.
Ed was not very personable. Made you feel like you were bothering him Will comeback
Poor communication, a prooblem that should have taken less than one work day to diagnose and fix took over 2 full days and 3 nights, overpriced, and accidentally overcharged labor - if they had not taken so long to bring my car up, I am not sure I would have noticed and had Charles refunded I would have eaten the overcharge. Absolutely everything that people hate about a dealership was on display.
We bought a Cadillac today 9/28/26 from Jim Ellis Mall of Georgia Buick GMC. The salesman David Estrella was extremely helpful with the purchase. He made the whole process a pleasurable experience. No pressure, no hassle, just great professional advice and friendly to deal with. The Manager Jason and the Finance expert Jovan were both very knowledgeable, helpful and professionals at their business. I would highly recommend asking for David and his crew when visiting this dealership. Stephen
What a great experience! We just purchased a car with assistance from salesperson David Estrella. The whole process was smooth and speedy. We didn’t feel any pressure to buy a vehicle rather it was a pleasant interaction. It felt more like friends making a deal that worked for both parties. David provided detailed information about the vehicle, answered every question we had. Manager Jason was so helpful explaining some features the car had and how to maintain the performance of the vehicle. Both Jason and David made sure we were happy with every detailed of the transaction such as ... Read More Google - Sep 29, 2026
Nick was great. Got me in and out
Nick Jean-Gilles was very helpful, love working with him. If you’re on the market for new car contact the dealership and ask for NICK !
Everyone was so helpful and knowledgeable. It was a pleasure doing business there. This is our 3rd car from Jim Ellis.
Ed went far above and beyond the call of duty to help facilitate the repairs needed and get me back into my vehicle. There were repeated issues with GM refusing to apply the rewards points that I legitimately earned and Ed stayed engaged trying to help resolve the matter even though GM still has not applied the earned points to my GM rewards account despite all of Ed's valiant efforts.
Cristian Prado helped us get a new truck today and it has been one of the best experiences we've had in a long time. He was very personable, great conversationalist, and had information on hand or readily available. He wasn't pushy or passive aggressive like the standard salesman when you don't quite just want to sign. Kept a positive attitude and worked every question or concern with tact and professionalism.
Ask for Nick! Zero pressure and honest guy. They also have the best prices vs other local ATL dealers w a good selection
Great Service Got my services done real fast and they recommended what services I also needed
We received outstanding service from Cristian Prado! Staff is very kind and friendly!
Had a great experience purchasing my truck this week at Jim Ellis. The buying process was fast and smooth. Couldn’t be happier!
We bought our first new vehicle in 10 years! Thank you Nick Jean-Gilles for helping us with everything we are very happy with our purchase!
Had a great experience working with Christopher Reyes during my car purchase. Super friendly, knowledgeable, and incredibly helpful throughout the process. Highly recommend!
Came here to find my husband a truck and it was a wonderful experience. Otis helped us and made the process so quick and easy. Highly recommend coming here and asking for Otis
Repair was good Charles was very helpful
Okay, thanks EJim Ellis dealerships... always professional, easy to work with, every time! ??
Dominic meet me at my vehicle, ask what I needed. After checking in, the waiting area was clean, there was coffee , water. After work was done Dominec walked me to my vehicle.
Fast and efficient Nick was great, prices were awesome and dealership was clean Easy and no pressure
Everything went smooth Ben and Sam did a fantastic job, from start to finish, everything went smoothly
Issue reoccurred 2 times with this same dealership. At least between the Service Manager and Brandon it is temporarily resolved and will hopefully not happen ever again.
Ed stayed in touch with us and listened to our concerns. I love the pickup and delivery option you offer too!!
He was very hands on with everything and great with communication. Friendly and very respectful
Okay Okay Okay okay okay okay okay okay okay okay okay okay okay It's okay
Great dealership to work with. All were very helpful.
I scheduled an appointment for 10 a.m. and was promised same-day diagnosis, with repairs expected to take one day. However, after waiting several hours, my car had not been diagnosed, and I was informed that the process would not begin until the next business day. I rented a car based on the original timeline, resulting in unnecessary expense and inconvenience. I returned early to retrieve my vehicle because I felt that if the service consultant was misinformed, anyone working on my vehicle would also be misinformed. I left without a diagnosis or repair, and the poor communication significantly wasted my ... Read More DealerRater - Sep 23, 2026
⭐⭐⭐⭐⭐ We had an outstanding experience purchasing our 2026 Buick Envision Avenir thanks to Christopher Reyes. His knowledge of the Buick lineup is truly impressive — every question we asked, he answered confidently and in detail. Christopher was kind, patient, and completely low‑pressure, which made the entire process comfortable and enjoyable.If you’re looking for someone who knows his product and genuinely cares about his customers, Christopher Reyes is the person you want to work with.
Easy to get in touch with and always ready to help me with my vehicle and my needs when they have my vehicle in service.
Great experience with family owned dealer. Sam,Craig in sales, Ed in service department along with the one's servicing , detailing our vehicles, Jim Ellis have exceeded our expectations. Thank you for all you've done and continue to do!!
Clear, concise, and professional Nothing more to say, experience was very good, timely and professional
Seamless buying experience. Chris Reyes went above and beyond to ensure I got the right truck for a fair price. Will definitely work with Chris and his team again!
Chris was a pleasure to work with, staying in contact with me after hours making sure all my questions were answered. Would buy from him again.
Had a very good experience they took care of my problem very well had a lot longer than they told me for a weight so it was a long way very happy with the end result
They were so helpful and informed me of everything on the way. They made this uncomfortable experience very pleasant.
Charles is my service rep each time I bring my car in. He is very professional and kind.
From the frist call to the completion of the sale,Fed and Sam were complete pros
My experience with Ed Barnes personally was positive. He was professional, courteous, and communicated with me throughout the process. My frustration is with how the underlying vehicle issue was handled. My 2022 Buick Enclave previously required repair for a known manufacturer-related exhaust defect. The exhaust system developed problems again, and the resulting exhaust leak was followed by catalytic converter damage and a P0420 code. Despite the history of the manufacturer defect and the connection I raised between the exhaust leak and subsequent catalytic converter failure, I was told the catalytic converter was unrelated and GM declined to cover the repair. I ... Read More DealerRater - Sep 19, 2026
David was awesome! This was my first time buying a car, and he made the whole process so much easier and less stressful. He was super helpful, answered all my questions, and really took care of me. I definitely recommend David if you’re looking for a car!
I had the most pleasurable experience possible at a dealership !!! Morris was my Salesman and he was on his game. He was very professional but also down to earth person. He answered every question that I had and just an all around good salesman ! I had a fun time and lots of laughs with Sami as I give him fits as most buyers try to do when purchasing a vehicle. I think he had as much fun as I did. The entire team that I dealt with was very friendly and willing to help in any way I needed.. Thanks ... Read More DealerRater - Sep 18, 2026
Morris was my Salesman and he was very professional, willing to help answer any questions I had and Sami was a fun person to deal with. I had a lots of fun and laughs with Sami especially. Great team of sales folks up there !!! Ken in Finance was great to deal with also.
The car it is infested full of roaches. Have to be more carful, to help costumers
Incredible service and great follow-up, super fast and easy transaction 5 Outstanding job from sales team who took care of everything from start to finish coordinating with transportation and delivery
Called ahead and Richard had the vehicle ready for a test drive. Richard was very polite and knowledgeable. After deciding to make the purchase the transaction was very smooth. Vehicle has been great and although used, it came with a 12 month 12k bumper to bumper warranty. Would definitely revisit for any future vehicle needs.
Ed does good costumer service likes to help People thanks for your help highly recommend
We did not have an appointment and Brandon worked with us to get the service required.
Very professional and efficient Salesperson was knowledgeable and the financing staff was professional I would buy from them again
Great experience from start to finish. Knowledgeable, professional and explained the process in detail. Thanks
THE BEST CAR PURCHASING EXPERIENCE I EVER HAD!THE STAFF IS PHENOMENAL. EVERYONE WAS KIND,INFORMATIVE,AND VERY ATTENTIVE TO MY NEEDS.IN LESS THAN 24 HOURS I WAS PURCHASING AND DRIVING OFF WITH MY NEW BLESSING. THANK-YOU??.
Everyone has always been friendly. I use Ed Barnes as my advisor since he has been honest and friendly every time!
The team was very friendly and kept me informed about my service. They also gave me a courteous car to allow me to run my errand's while my car was serviced.
My car was ready in the normal expected time. I received a video of the work done, and a description of maintenance needed. I was pleasantly surprised to see my car sparkling clean on the outside and inside. I was also surprised to see that they added windshield wiper fluid. It was a very good experience.
Everything was great My issue was resolved very quickly and professionally. I had a great experience
As a great experience. Staff is friendly and meets our expectations James Stecker is always very professional and give us a update on our GMC and always delivers a good experience
Top notch. Nick Rose is why I come back and tell people to use Jim Ellis, Mall of Ga.
Excellent service and friendly staff Very pleased with everyone working there and will keep in mind if I need an oil change or anything
Charles goes the extra mile for his customers. For example this was the second time that the service tech forgot my valve stem caps and Charles saw it and went to get it and put it on. Top class Service all time.
After I received the video of my car inspection, I accepted the recommendations. Apparently it showed as declined in your system and was not done. I had already been waiting for 3 hours. But I decided to do it anyway. By the time I left I had been there 6-1/2 hours!
They got my mudflaps installed in the time that they said it would be done and I received excellent service while I was there.
I enjoyed the service I received while waiting to get my oil changed. They were fast and efficient.
Dominic was really nice and welcoming he helped me with my service on my truck.
I like pudding. Pudding is good. Especially chocolate pudding. Yum, pudding. Pudding & Jim Ellis good.
Knowledgable and professional service advisor and techs. The video tour of the tech explaining the situations was a plus.
They cared about taking care of my problem and kept me informed of the status throughout the repair.
They fixed the problem. Even though it wasn't done the first time, they acknowledged the issue and got it right.
Great service and the peoples too at the desk , my truck 2024 at4 sierra GMC 2500 .HD.. Now my truck run very good
Ed Barnes as always took great care of me. When I realized my car was gonna take longer than I expected, Ed saved the day and ordered me an uber/lyft and I made it on time to my doctors appointment.
THE BEST EXPERIENCE I HAVE EVER HAD WITH A DEALERSHIP!!! Craig was very knowledgeable of the vehicle that we had chosen. with each person we met, they all treated us like family, even when i came back the next week, they all stopped to talk to me! I will definitely be purchasing from there again!!
Everyone I encountered was professional. Ms. Monica Hernandez provided exceptional customer service. She was courteous, kind and polite. She kept me updated and informed while my vehicle was being serviced.
It was great, everyone was extremely nice and friendly. Craig and Javon were very helpful and patient throughout the whole process. Thanks again gentlemen!!
Even though we didn’t end up purchasing a vehicle from here, I wanted to give Morris a 5 star review. He was thorough in answering all of our questions and was able to present us with an amazing deal. Thank you for all of your time & your kindness in our journey buying my son his first truck! If you go in, ask for Morris!
The oil change went smoothly and everyone was nice to me. It was done in a timely fashion.
Well it took 3/4 separate visits to get the door locks finally fixed after told they were fixed, however it is fixed thankfully and 2 of the 3 warranties that we were URGED by dealership to purchase didn't cover things that are wrong with our vehicle which is frustrating and the paper work states it should. but fine print says otherwise that wasn't discussed. A lot of trips and wasted time and money spent taking the vehicle back and forth. Then there was grease from shoes that have stained our front floor mats also felt like another item should have been ... Read More DealerRater - Sep 5, 2026
Customer service is ALWAYS top tier The service department always provides hands down the best customer service of any GMC dealership I have dealt with in the past
David Estrella was great to work with. He was courteous and professional and helped me get the car I’ve been looking for. He made the car purchasing process easier than I’ve experienced before. Thanks David!!
I had three issues and was charged $240ea for diagnostics. That's insane. I was told my software needed updated, so I was charged for that and it still didn't fix the problem.
They are courteous, and always get me in and out asap and that is really appreciated!!!
Courtesy and gets me on my way in a timely manner. My truck is always clean when I get it back
Very helpful and caring Ed was very helpful and nice ! he took the time to explain everything to me and reach out . he makes sure I know what I'm dealing with , and the Jim Ellis gmc mall of Georgia is very clean and good to wait while your car is getting fixed.
Very professional and responsive. Tom took great care of my truck needs. Great experience with Jim Ellis and Your service team
I like the dealership The employees are professional and friendly I was very pleased with my service
The reception was highly positive. The sales professional demonstrated comprehensive knowledge of the vehicle. The finance representative exhibited understanding and provided excellent support. Overall, the experience was exceptional.
Ed was very nice during my recent visit to the service department. He greeted me and made sure I was taken care of.
The service was great. Brandon communicated well with me and explained the possible problem and the solution. I would continue working with Brandon when I get my vehicle serviced.
Always trying to work us in as fast as possible and friendly, they look after my wife's vehicle as it was there own and I like that
Friendly service Easy check in Comfortable waiting area Work completed as expected, very professional Great service
Have had a wonderful experience with Jim Ellis GMC helping out in any way they can in regard to fixing questionable GM parts that are never covered under warranty.
Parts was great with exception that one part was defect and when returned, I lost $13 surge fee bc I paid with credit. I wish they would reimburse all the $$ especially since it’s their fault. Otherwise it was a great experience
I felt that Jim Ellis and Ed gave me exemplary Customer service. In addition, I really appreciated the follow up. That was very timely.
Need better phone system hard to get to your service advisor. Thank you for the service.