Customer Testimonials

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Google Nov 2, 2024

Christopher was a pleasure to work with. He went above and beyond to make sure we had a great experience. Very happy with our new car! Dealership was clean and welcoming.

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Google Nov 1, 2024

Great Truck and Repair Service!

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DealerRater Oct 31, 2024

Chris Reyes was a great help n to me Joe Moreno did a good deal for me and Jovan handled my financing very well.

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DealerRater Oct 31, 2024

The service rep was nice and the service was done within the promised timeframe and car was returned clean.

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DealerRater Oct 31, 2024

Every body was really nice to and what I like about it everybody joked with us some dealers won't even hardly talk to you .and we really do like the car. Thank you all .Preacher Jeff Fair

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DealerRater Oct 31, 2024

It was my pleasure to have James as my Service Advisor, excellent service and great knowledge.

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Google Oct 30, 2024

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DealerRater Oct 30, 2024

I have a 2016 Denali XL. This company and their service personnel have been great to work with and gone above and beyond the call of duty to keep my car going strong for the last eight years. I highly recommend them.

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Google Oct 30, 2024

Absolutely spectacular service!!

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DealerRater Oct 29, 2024

Facility is nice and Tom the service advisor was great and took care of me! Gave minus 1 star bc the tech didn’t reprogram my TPM sensors when they did tire rotation and now they are backwards. Also, they are little pricey, $294 for fuel filter replacement which takes literally 5min to replace + $50 for the part.

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DealerRater Oct 29, 2024

It was a slow start.finally fixed. Thank you to nick to help and to hear me. The service rep to help me getting my uger set up.thankyou Jim Ellis

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DealerRater Oct 29, 2024

James really went above and beyond to ensure we were happy, which was not easy.

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Google Oct 28, 2024

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Google Oct 28, 2024

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DealerRater Oct 28, 2024

Always a great service at Jim Ellis. I would not go anywhere else. They take good care of me.

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DealerRater Oct 28, 2024

My oil change and 15k checkup were handled quickly and professionally. My car was washed and vacuumed aldo.

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DealerRater Oct 28, 2024

Excellent experience both in the purchase and customer service after the sale. Worked with David, Nick, Ed (a little), Charlie and Sami - all so helpful and really took care of us!

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DealerRater Oct 28, 2024

Both gentlemen delt with me, answered all my questions. Settled all of my concerns. All of this without feeling pressured.

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DealerRater Oct 27, 2024

I came by expecting the same too busy to help dealership, and was surprised. Brandon in service assisted me with my vehicle ordeal and he basically went out his way to make sure that my . service needs was meet Thank you Brandon !!!

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Google Oct 27, 2024

Was looking for a used truck to have both as a truck (didn't have one and sometimes needed one!) and as a backup vehicle. Found a very nice, well maintained used truck at a truly fair price and had a wonderful experience with Jim Ellis. Headlight went out just a few days later and they replaced it at no charge, providing a nice loaner while they had it. Worked with David (sales), and Nick, Ed, and Charlie (service); they were all so helpful and friendly. I will definitely go there when I find myself in the car market again!

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Google Oct 27, 2024

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Google Oct 26, 2024

Great service in their service department Nice waiting room, friendly people, and a good job. I am Very satisfied with everything. They Care

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DealerRater Oct 25, 2024

Outstanding service, everyone was totally professional and very honest which made my transaction very easy.

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DealerRater Oct 25, 2024

most pleasant experience! Ed was absolutely fantastic and I got my car back in less than twenty four hours!!

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Google Oct 25, 2024

My service advisor Tom Floydstop always takes care of me. Love those dealership!

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DealerRater Oct 25, 2024

David Estrella outstanding service, listened to our needs, quick, hassle-free purchase. We’d return!

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DealerRater Oct 25, 2024

Very Profesional, experienced and Patient team. We enjoyed the experience. Dealership is clean and organized. Coffee, teas and water along with snacks are available.

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Google Oct 24, 2024

Friendly and courteous staff, for Me in and out as promised!

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DealerRater Oct 24, 2024

Jim Ellis Buick will work a good deal for you! Thank you Jim Ellis Buick!

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Google Oct 24, 2024

One Friday afternoon, I was at a dealer nearby test driving a Blazer and didn’t fall in love. I knew Jim Ellis was down the street, so I gave them a call to which I spoke to Ben & he had the car I was interested in, ready to test drive when I arrived. A little while later, we inspected, crunched numbers for a moment, and he then introduced me to Sami. Sami was a gem, and I appreciated him coming out to speak directly rather than have to “hard ball” Ben. We made a deal, I was then ...

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Google Oct 23, 2024

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DealerRater Oct 23, 2024

Repairs were done correctly the first time and the quote was accurate. It took way too long to procure the parts though - three weeks instead of the one week I was quoted. I'll be back because I like the service writer.

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DealerRater Oct 23, 2024

Second car I have purchased from Jim Ellis Buick GMC in 4 years. Worked directly with Cristian Prado. Did not feel pressured. Cristian, Sami and rest of Ellis team followed through on everything and delivered.

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Google Oct 20, 2024

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DealerRater Oct 20, 2024

As I didn’t assign any technician for my visit no one came to check me in so I decided to enter and ask to someone. I stood in the door for a few minutes - like no one would like to take my case until Charles appears and check me in. I believe no one likes to come in a strange place, full of people waiting for someone to speak with me. Thanks Charles to check me in.

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Google Oct 19, 2024

Jim Ellis Buick GMC service advisors are courteous, helpful, and keep you advised every step of the process of diagnosing your vehicle’s problems and repairing them.

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DealerRater Oct 19, 2024

Solid and professional service. Easy process, all items and questions addressed. Great communications throughout, thanks.

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DealerRater Oct 19, 2024

I want to thank Ed, fir all the help he has provided with getting my Truck fixed. Always kept me informed of the process. The team is great to work with. Brandon Mellissa are great people. I really love doing business at Jim ellis mall of Georgia

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Google Oct 18, 2024

Top notch service. Kevin was great

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Google Oct 18, 2024

Kevin my car advisor did an excellent job at servicing my car and went over & above making sure my car was detailed.

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DealerRater Oct 17, 2024

Like the dealership good selection Harrison was coutious and helpful like the truck rides good

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DealerRater Oct 17, 2024

Problem was corrected very quickly very helpful all was good run run run run run

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DealerRater Oct 17, 2024

I recently purchased a 2025 AT4X 2500 from Jim Ellis and couldn't be happier with the experience. I flew all the way from Michigan to Georgia to pick up the vehicle, and the entire process was as smooth as it gets. Everything was handled over the phone prior to my arrival, and when I got to the dealership, I was in and out the door in less than 30 minutes. A huge shoutout to Nick Jean-Gilles in sales and Joe Marengo in management for making the transaction completely friction-free. Their professionalism and efficiency were top-notch. If you're looking for a ...

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DealerRater Oct 16, 2024

service was amazing Brandon is always taking care of all of our car needs. every step they take they always make up well aware of what they are doing. they also send video reports of what they do to the car so we are made well aware of everything .

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DealerRater Oct 16, 2024

They are very kind and make you feel sure of your purchase. They show you all the possible options for which you rate the truth a very good experience and you leave happy with your car.

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DealerRater Oct 16, 2024

This is probably my 50th vehicle I have purchased from Bryan & Brett since 2012. First class service before and after the sale. Hard to find employees that support their customers like him in any field.

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DealerRater Oct 16, 2024

The service was very good and clear, I also liked the service time and quality.

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Google Oct 16, 2024

I had a fantastic experience at Jim Ellis GMC Mall of Georgia. The team was professional, friendly, and incredibly helpful throughout the entire process. From the moment I walked in, I felt welcomed and valued. The sales team took the time to understand my needs and helped me find the perfect vehicle. The buying process was smooth and straightforward, with no pressure. I also appreciated the transparency and honesty in discussing pricing and options. Overall, I highly recommend Jim Ellis GMC Mall of Georgia for anyone looking for a great car-buying experience!

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Google Oct 15, 2024

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Google Oct 15, 2024

We stopped in at Jim Ellis Buick GMC to “look” at trucks. The next thing we knew, we were purchasing a new truck. This dealership is like no other. We went in as customers and came out with many new friends! We have never been treated like this! Our salesman, Dima, was so kind, knowledgeable, and friendly! He introduced us to the Sales Manager, Sami, who gave us a great deal and was fantastic to deal with. He then turned us over to Jovan in finance who finished the deal and was also amazing! I can’t say enough positive ...

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Google Oct 12, 2024

A special thank you to Larry Downs and all the crew at Jim Ellis GMC for a very pleasurable and smooth transaction during purchase of 2020 Ram truck. Great place to do business with and Larry was awesome in his professional and courteous attitude. Thank you all very much.

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DealerRater Oct 12, 2024

My engine light was on and my normal shop was hesitant to try to fix the car saying that I really should go to a dealer, so I did. Kevin was great! He was very helpful explaining what the codes could mean and what the next steps would be. He kept me informed throughout the process via text. My experience was great and the price was better than my shop! I will definitely be returning!

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Google Oct 12, 2024

Great and Dependable Car Service!

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Google Oct 11, 2024

It was a great day at Jim Ellis! There was no pressure to buy or look at any certain vehicles It was very easy to work with all the staff members. Mr.Fred Lovette was our sales person and he was fantastic to do business with. Super knowledgeable and all around great person. We feel as if we've gained a good friend. The whole experience was nothing like any other car dealerships we've ever been to in the past. We sincerely recommend Jim Ellis Buick GMC Mall of Georgia for any vehicle needs.

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DealerRater Oct 10, 2024

Everything about this experience was stress free and awesome!! Chris, you were so awesome! Your knowledge of the features and non pushy approach really meant so much to us and played a huge roll in our decision to purchase. Thank you Joe for your patience as we kept going back and forth choosing our truck! And finally, thank you Jovan for such a great experience in finance! We will definitely give you our business again!

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Google Oct 10, 2024

Very easy and pleasant experience!!! Will buy from the again!

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DealerRater Oct 10, 2024

Richard and Sammy both were great from the beginning to the end and Chis jumped in and helped out while training his brother in law I give you guys 5stars

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Google Oct 9, 2024

The New Video from the technician is Outstanding!

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DealerRater Oct 9, 2024

Is very professional. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service.

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Google Oct 8, 2024

Th entire sales experience was better than fantastic. answered all of my questions and I never felt pressured to complete the sale. I would highly recommend my sales person, David Estrella, the business manager, Jovan Riley and the entire dealership.

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Google Oct 7, 2024

Amazing service from my service rep. It's always a pleasure going there dealing with him.

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Google Oct 7, 2024

The people were kind and very helpful

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DealerRater Oct 6, 2024

Great experience from the service manager Nick Rose, service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle.

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DealerRater Oct 5, 2024

Melissa is great and always consistent with her communication. Her customer service is friendly professional and honest. A fantastic and valuable team player!

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Google Oct 4, 2024

Great communication and easy to work with.

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DealerRater Oct 4, 2024

I purchased my former car 11 years ago from Jim Ellis. I came back to Jim Ellis Mall of Georgia for my next car even though I had moved to North Carolina over 11 years ago. I had appointments at other dealers but found the car I wanted at my first stop. Sales Consultant Chris Reyes was very informative and helped me understand the vehicles I test drove in the pouring down rain. He answered all of my many questions and was polite and professional during the entire process. He and Joe Marengo both stayed late waiting for me to come back ...

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Google Oct 3, 2024

Very fast service and amazing communication throughout the process.

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Google Oct 3, 2024

Been a customer for over 12 years love my GMC vehicles. I have had the same sales person just as long!

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DealerRater Oct 3, 2024

Great customer service. Thank you, Mr. Cannon for the outstanding communication. Also a very clean facility.

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Google Oct 1, 2024

Such a great experience from our awesome sales rep Chris to Sam the sales manager to the super cool finance manager Ken.

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Google Oct 1, 2024

Top Shelf Service...and staff is stellar. Tom and Melissa are the best!!

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DealerRater Sep 30, 2024

Ed provided superior service and follow up I have completed this survey earlier Thank you

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DealerRater Sep 29, 2024

Kevin Welborn was great, I only had car 2 weeks got major repair very pleased.

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DealerRater Sep 29, 2024

I love buick so much and my car feels great now. I do not regret coming here.

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DealerRater Sep 29, 2024

This guys are best in the business. Luis and Ken were amazing to work with. Highly recommend, Reach out to Luis Gonzalez.

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DealerRater Sep 29, 2024

Very attentive and concerned to find a solution, very good experience and comfortable with my purchase.

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Google Sep 26, 2024

Thanks to Tom in service for being extremely response and helpful with my truck! Highly recommend working with him!

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DealerRater Sep 25, 2024

I never imagined I could have such an amazing experience car shopping. You always hear about bad experiences but man, Richard and the team and Jim Ellis GMC MOG really made us feel at home and so taken care of!

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DealerRater Sep 24, 2024

Dealership has great people who are truly concerned to make buying and service a good experience! Will definitely go back for all of our needs.

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DealerRater Sep 24, 2024

Great experience. Great deal! Happy wife, loves her Terrain! Nice job guys!! Looking forward to doing business again!!

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Google Sep 23, 2024

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DealerRater Sep 21, 2024

Nick Giles is an excellent asset to the dealership. He was kind and patient, not to mention He was extremely knowledgeable of every vehicle we considered. We are beyond pleased with His performance. We will return in the future.

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DealerRater Sep 21, 2024

The agent greeting me when was very courteous. He gave me the assurance that I he valued me and I valued the service I was requesting.and possibly would be a regular. THIS ATMOSPHERE WAS CLESR FROM THE START TO FINISH. .

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DealerRater Sep 21, 2024

Fred worked with me and ensured the process went as smoothly as possible! Everyone I encountered at Jim Ellis Buick was amazing.

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Google Sep 20, 2024

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Google Sep 18, 2024

Friendly staff and comfortable waiting area.

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Google Sep 16, 2024

We went here a week ago and the customer service we got was amazing! David was AMAZING! !! We went to another GMC dealership and wasn’t even greeted period so I was alittle worried but I knew what car I had in mind and David made it happen! Thank you so much for all yaws excellent customer service and for being so helpful with everything!

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DealerRater Sep 13, 2024

Jim Ellis Mall of GA treat people with so much kindness. They are wonderful to work with and aren’t the typical high pressure sales folks. Richard was amazing and I would recommend him to anyone in need of a new vehicle.

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DealerRater Sep 13, 2024

It was a great experience the employees were very welcoming. They asked if I needed anything or wanted anything to eat or drink.

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DealerRater Sep 12, 2024

Ed Barnes very professional and provided great assistance and service we work with Ed again

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DealerRater Sep 12, 2024

Thank you for your service it was very easy getting a appointment thank you thanks

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Google Sep 11, 2024

Found my problem, ordered the parts and they were on “Nationwide back order!” In spite of that they got the parts and got me back on the road! Couldn’t be happier!

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Google Sep 11, 2024

Had a recall visit. Was early but they took me right in!! Estimated time was an hr but I don't think it took that long. Customer service and hospitality was Excellent!!!

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Google Sep 11, 2024

I'm leaving this review on David Estrella, the car salesman that sold me my 2023 Chevy Tahoe LT. David was very knowledgeable. Very helpful and was a pleasure to work with. I'll recommend him to everyone I know. 😊

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DealerRater Sep 11, 2024

I think Jim Ellis GMC Buford Georgia is an outstanding dealership I had a problem with my 2024 GMC Canyon while traveling I called Charles and he told me to come right on in will take care of it and provide me a loaner car to continue on to my destinations It was a great experience I will continue to get my GMC truck serviced there

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DealerRater Sep 11, 2024

Great experience! They were able to get me in same day and had my repairs completed in two days.

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DealerRater Sep 10, 2024

David Estrella was awesome. The first time I came in he talked with me to get a feel of what I wanted. He kept in touch and called when they a Yukon Denali that he thought would fit what I wanted. The Yukon Denali Ultimate is everything I wanted and more. David made the purchase process easy, smooth and quick. He knows his GMC products and I was very happy to work with him. David is your man when you go to buy at Jim Ellis Buick Mall of GA.

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Google Sep 9, 2024

Had a great experience today in the service department.I had made an appointment with Christy for today,My advisors name was James Stecker he was ready for me as soon as I walked in the building.The customer service I received today was superb and well over my expectations.I will be bring my 2500 here rather than were I purchased it down the street.Thanks guys

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DealerRater Sep 9, 2024

I had a positive experience at this dealership, from the sales person in the finance department, I received exceptional help. Jim Ellis Buick made buying a car seamless. They were so helpful that I plan to have all my services done at that dealership.

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DealerRater Sep 9, 2024

Everyone is always pleasant Service is fast without a lot of waiting Appointment times are respected

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