Customer Testimonials
They were very good about getting our appointment and very courteous about doing our service
Timely, prompt, considerate, polite, great customer service. Quiet, clean establishment . Cat cleaned . Did not take long for car to be returned.
Ease of scheduling, multiple appointment times to choose from, friendly greeting, knowledgeable and excellent service
Good customer service. Ms. Toole was awesome. Kept me informed about my maintenance. Glad I bought my car there.
Melissa was awesome and very helpful and kept in contact with me while the car was being serviced
Went in for 4 new tires, balance, and alignment. My Service Technician, Ed was great! He was friendly and got my vehicle off to the shop immediately. Unfortunately, the completion of my service took close to 5hrs due to an issue in the shop. Ed was very good at communicating with me and pushing the shop manager to get my car done and make it a priority! I do not blame him bc he was great the entire time. I always take my car to Jim Ellis MoG and will continue. As a show of appreciation the Service Manager called to ...
Staff is always extremely courteous and helpful.
Mike Hatcher is a great person and a nice professional salesman who took time and assist me in every way possible to make sure that I was getting the best possible deal and I would recommend family and friends to him
Excellent place to be for a business 👌 super clean very good respectful people and not only that but also hospitable and make you feel like you are one of their family members and also make sure you get exactly what kind of Car you looking for.
The dealership was helpful prompt transparent and provided a good level of service during purchase.
Tremendous Help! I love my new truck. They did a great job taking care of me through the whole process
It was a simple and easy process to get my new truck in a timely manner.
Fast, easy, clean, friendly. We were greeted by several employees as well as offered drinks and snacks.
This is our 2nd Enclave bought here. Great sales and service dept. Mike Hatcher has been our salesman on both cars. He explains everything about the car and is very knowledgeable. Bryan was so helpful getting the factory repair done and loaning us a car. We have recommended your company to all FB friends!
I’m impressed with the courteous and professional service at Jim Ellis BuickGMC. My service rep Mellisa Toole was very knowledgeable and helpful. She did an awesome and thorough job.
very friendly, knowledgeable and seemed to enjoy helping me especially Ed
Great service always friendly and helpful. Keep you informed about service and updated. Everything done in a timely manner.
Highly recommend Tony Hurrle in the service department at Jim Ellis. My experience was nothing less than stellar!!
Great service, great product.
Jim Ellis at Mall of GA service advisor Ed what á wonderful experience dealing with him, took care of the situation in no time I will recommend Jim Ellis to my friends anytime.
Great first oil change and tire rotation. Everyone was super nice and the waiting area was clean I greatly appreciate that.
We had a very good experience with Ben our salesman and with Tony the Finance Manager. My husband and I had narrowed our search down to two vehicles before we arrived and when all was said and done we were driving off the lot with our new Encore GX in less than three hours.
I can tell you the only reason I bought from this dealership was the professionalism, honesty and general good guy vibes I got from James in sales, his manager and finance guru. I’ll only be buying from Jim Ellis and this crew going forward.
Mike did a great job helping us get what we need.
Very good work they always are so very patient with everyone, great job honestly wouldn’t regret coming back
Always a positive experience at Jim Ellis GMC Mall of GA. Ed is a pleasure to work with!
Repair good. Lack of response on status of repairs was troublesome. Several phone attempts and text messages with reply to this be one. Also error on bill. Duplicate charge for same item. Resolved at time of picking up car, error discovered by customer.
treats you like family. Amazing staff and so honest and sweet. Thankful I picked this place
Thanks to Mr Alexis Denaro company for helping me and family from debt. I made 2.313364 Bitcoin which is equivalent to $38,400 with just $1000 from an expert trader and a good and trusted platform, after trying so many trade investment which I had no profit payout or access to my trading account, a big thanks to Mr Alexis Denaro for being an expert and helping me and for keeping to his words. Mr Alexis Denaro indeed you are the best Management for the past 3 weeks investing in your platform my family are doing very well, paid all my debt and my business ...
Great service! From the second you enter the service bay top notch service. They took care of my Yukon and had me on my way. Nice to see people still work hard and treat customers great.
Battery replacement for my 2020 Yukon XL Denali was quite pleasant once I got a jump from the towing company. The advisor Melissa was pleasant to work with. I did have to wait 2 hours for the battery replacement.
This dealership is, by far, one of the best automotive providers that I've done business with for the past 20 years+ (I've been going here for all of the 15 yrs that we've lived here)! I leased my current 2017 Acadia from them and then bought out the lease at it's end because service and reliability have been exceptional at Jim Ellis. Politeness, dignity and cheerful follow-through are a way of life for salesmen, service managers and service personnel at all levels! Doing business with Jim Ellis Mall of GA was a decision I'll never regret!
This dealership is, by far, one of the best automotive providers that I've done business with for the past 20 years+ (I've been going here for all of the 15 yrs that we've lived here)! I leased my current 2017 Acadia from them and then bought out the lease at it's end because service and reliability have been exceptional at Jim Ellis. Politeness, dignity and cheerful follow-through are a way of life for salesmen, service managers and service personnel at all levels! Doing business with Jim Ellis Mall of GA was a decision I'll never regret!
Phil was great and the entire experience was not like car buying in the past for me. I really felt that my best interest was at heart. We drove two hours to test drive the car, I felt the deal was fair, and everyone made me feel welcomed I honestly felt like family friend. I have no regrets and share my excitement and experience with everyone!
Highly recommend Tony in the service department! Educated and knowledgeable about the product and straight to the point. Tony is the best in the business!
Amazing service from Mr. Charles, would recommend.
I have used Jim Ellis for many years and they are a reputable dealer. they've been around for a long time and I trust them with my vehicles.
My visit to Jim Ellis was very pleasant. Mr. James Moore worked diligently in putting me in the car I wanted. I’m very happy with my purchase. Everyone there was nice and professional.
Brett is the best salesman I’ve done business with , and I have dealt with alot
Our service person was so good, she was the best we have had there. Word
James Stecker is the man! He took great care of me and even answers his phone when you call (can't say that about most service writers). He worked with me on the costs to get them to a reasonable level AND came in UNDER Quote. Highly recommend him. Great waiting area at Jim Ellis too. Great overall experience.
They had a great selection, good customer service and helped us through the whole process.
It was awesome, great team members in the service department always willing and ready to help the customer solve any issues with their vehicles while making sure they are satisfied when the job is completed.
Very very happy with the service of Mr. Luis, a very reliable, sincere, honest person.
Everyone was very helpful and knowledgeable. It would help if the process could be streamlined. It took a very long time.
Everyone always friendly and inquisitive of what service needs will be done. Very experienced in answering questions.
i love this dealership i am always satisfied with everything i request done to the car
Great overall experience. Everything went very smooth and professional. Best of all it wasn't an all day affair. My salesman, Morris Walker was wonderful to work with.
5 James was attentive and detailed in communication. Quick response James was attentive and detailed in communication. Quick response to my questions and agreed to communicate with my father and getting their own questions answered and going to the right people with their questions.
I have always received excellent service from this dealership. They try to keep you informed throughout the process. However, it was a good thing I checked to be sure the wheel lock was returned. Ed had to go retrieve it from the service area.
Friendly and no pressure, everyone gave their name and made us feel welcome. Ever question was answered and truly left with a smile
Harrison Henry did a great job of showing us multiple vehicles and was very knowlegeable Financing department was great as well Very positive experience
Very clean place. People were polite, very nice. Not pressured to have any extra work done.
Great to employees and so nice They take the time to explain what wrong and answer all the questions I had.
We had been to several dealerships in Duluth that morning and were so surprised and disappointed at the lack of customer service (amongst other things). We were going to give up and go home for the day and try to figure out how to buy a car without going to a dealership. We decided to go closer to home and give it one more try… we are very glad that we did! We were greeted promptly and pleasantly surprised by the amount of inventory, professionalism and knowledge of our salesman as well as everyone we came in contact with. We ...
The dealership has been excellent on estimating time of completion. The dealership has been able to provide service appointment times that fit my requirements.
1st class in every aspect Welcomed, efficient and thorough timely repairs Repairs your competition could not discover
I was not asked for a test drive, purchased without a test drive. Gas overspill during PDI that required me to return to remove. I tried a high pressure car wash with no results. Was not offered a refund for this. Unit did not come with an operator’s manual. I was told they do not now, however, I found a downloadable one online. Service intervals are in there so I would think a dealership would want that in there.
Luis in Sales and Tony & Sam from financing went incredibly out of their way to put me in the car of my dreams for a great price. I will recommend them always!
I have very happy with Jim Ellis. This is my third purchase with them. Great customer service. The new 2500’s are pricy but we’ll worth it.
Excellent service, great personality clean area, I really recommend the service Jim Ellis provided Thank you
James was very helpful and polite. Always buy Buicks. Great service. Clean facility. Nice people.
Every one there is clear and knowledgeable about all that was needing to be done.
My experience was seamless, fast & amazing. Wasn’t happy with my interest rate with my score being above 820, but I refinanced else where & got a much better rate. Other than that….all was great.
Big thank you to Tony in the service department, got me taken care of quick.
I was greeted by 3 people all pleasant. Knew I was in the right place since all 3 seemed to like their jobs & was glad I chose them to service my car. Ed kept me updated with text & phone call. My car was finished in quoted time. It had been washed & vacuumed. Nice! Thanks!
great customer service. pleased with work
My salesman Mike Hatcher from Jim Ellis was on point - great experience, very informed about the truck I purchased and didn't mess around on the deal ... I would absolutely buy from him again.
Got the truck earlier than expected, great, straight to the point. Ready to look into additional accessories and got those ordered right away
Luis was very friendly and helpful. He worked out a great deal for our company.
Awesome service and service knowledge shared! I had several questions and my advisor was very knowledgeable and helpful. Great experience! Thank you.
It was an appointment and they did the service in one hour. Everyone was very professional
GREAT GREAT SERVICE AND WILL BE USING THEM AGAIN 👍 👏 👌
Our service advisor Charles did an excellent job of assisting us during our visit, keeping us informed, offering us ways to make our stay better, and insuring our vehicle was serviced while we waited for its completion. Thank you for going the extra mile in getting us a backordered part to make sure the car was repaired that day. Thank Charles for us and thank you for great service from the entire team.
Always Amazing!
Great job! Service was top notch
We worked with Mike Hatcher on purchasing our Yukon. He was fantastic and I will recommend him to friends and family. He was honest thru the process and kept us updated while our vehicle was being built. He is the best car salesman I have dealt with. Thanks Mike!
staff is always friendly and helpful. The facility is always clean. We use the his location for all of our service needs.
Mike did Ann awesome job I would tell Al my friends and family to go there thinks for all your help mike
Sami was very professional and courteous and helpful. He did exactly what he said he would do with our trade in and I was able to drive home the truck of my dreams! Jim Ellis Buick GMC at Mall of GA was honestly the absolute best dealership I’ve ever bought a vehicle from and I hope to be a loyal customer for life.
Great service as always! James was wonderful helping me figure out what was wrong with my car, and guiding me to figure out the best solution to fixing it! Thank you Jim Ellis!
4 This is getting scary now. This is getting scary and I don't think this is a bot.
I bought my car from Fred Lovett two years ago, and I have been getting it serviced though James ever since. They are both wonderful. The experience has been so easy I have referred many friends and family members!!
Good service , friendly people that help you.
I am very appreciative of your support. Thank you for your time and attention and calling me back.
We had an amazing experience when purchasing our new Enclave. The salesmen and manager were kind and fair. I highly recommend Richard Ñewton-sales.
Everyone of their staff was very courteous and knowledgeable i will only allow Jim Ellis Buick to service my truck it was fix inlaysthats why I gave them a 5star
My salesman went above and beyond so I could get the vehicle I wanted, amazing!
I've always received great service at JE MOG. They went above & beyond recently when I needed my car's display screen checked out the day before I had to go out of town. The GM dealership where I purchased the car 2 months prior, couldn't/wouldn't work me in until the following week. To make it short, I called JE MOG & they pulled up my records, updated them, & had me come in right then! Phenomenal dealership!
Very friendly, not overbearing. Quickest I have ever purchased a vehicle I left with the vehicle I wanted with the payment range I wanted