Customer Testimonials
Staff listened to my problems and fixed them the first time. All the staff members were a pleasure to deal with.
They completed all the repairs necessary in less time than originally estimated. Everything was great.
I turned my lease in yesterday to get into a new one, and honestly, it was the easiest car buying experience I’ve ever had. David reached out to me on my cell before I even walked into the dealership, which already told me he was going to take care of me.
He was polite, he listened, and I could tell he actually cared about getting me the best deal instead of just closing a sale. I told him my budget going in, and somehow he came in under it. I still can’t believe that happened. No pressure, no ... Read More DealerRater - Aug 15, 2026
We bought two new vehicles in 2024 and we had a great experience. We always use their service department for all our vehicle needs. The service department has always done a exceptional job at serving our vehicles. Thank you JimEllis GMC Mall of Georgia💕
Excellent. The scanner at the service entrance eliminated any need for giving out vehicle info. Made check in very easy.
I walked into the dealership searching different SUV’s and with the help of David Estrella I found the perfect family vehicle for us. The vehicle was a dream of mine always and with the help of David the process was smooth and my kids are loving watching tv in the car on road trips. Highly recommend this dealership and David. 😊
Friendly respectful. My issue was that my Yukon didn't come with a wheel unlock key and instead of just being able to sell me a key or give me one I had to buy an entire new set of wheel locks with a key.
Big shout out to my friends at Jim Ellis Buick GMC - Mall of GA and Atlanta locations. I recently bought a vehicle and had some service work done and both processes were handled with speed and professionalism. I rarely, if ever, write reviews or attach my name to about anything commercial, but I wanted them to know that I truly appreciate the kind of work ethic that warrants praise. Cheers!
Started off bad. Service that was paid for appeared to not be done. Brakes(front and rear) both appeared not to be completed. So I was very apprehensive that any of the service was completed. Spoke with Charles who then got the service manager Nick involved. Nick had my vehicle picked up from our home. Brought back to their shop. Nick insured all the services were completed and had the truck returned to our home. He even had the truck detailed. So bad first experience but Charles and Nick went above and beyond to make us feel secure that our ... Read More DealerRater - Aug 13, 2026
I couldn’t be happier with my experience at Jim Ellis GMC at Mall of Georgia. I had a few issues with my truck that needed to be addressed, and the team went above and beyond to make sure everything was taken care of.
A huge thank you to my salesperson, David Estrella, and his manager, Sami Karaki, for standing behind the sale and making sure I was taken care of. I also want to recognize my service writer, Ed Barnes, who did an excellent job communicating with me and getting the problems resolved.
It’s easy for a dealership ... Read More DealerRater - Aug 12, 2026
I feel completely comfortable going to this service for 'all' my service needs. Very quick service and keep up to date with my visit. I would highly recommend this dealer ship for service.
Well, I can say that I have an ongoing issue that has been difficult to resolve but, your team has done the absolute best job of navigating through this situation. To inherit an issue that has no fix but being committed to finding one is an exceptional task. Your service department, under the leadership of Nick Rose, has blown me away. Unfortunately, if they want to get rid of me, they’ll have to do a horrible job of service, which is why I’m still coming. Jim Ellis has truly wowed me and I’m grateful for the ongoing ... Read More Google - Aug 11, 2026
Went in for a tire pressure issue . Service checked each tire and made sure safe and no leak issues.
Everything went smoothly until I got report of another nail in tire but quick response helped.
The dealership visit was smooth and efficient, featuring clear, upfront pricing and a knowledgeable sales team that answered all questions without pressure.
We had a great experience purchasing our vehicle from Jim Ellis Buick GMC! David Estrella was amazing to work with—he was friendly, knowledgeable, patient, and made the entire process easy and stress-free. He never made us feel pressured and went above and beyond to make sure we were happy with our purchase. We highly recommend David if you’re looking for a vehicle! We will definitely be back to see him in the future!
Amazing service and reception from the team.
Thanks to Jim Ellis I'm back on the road again in style so keep up the good work
Absolutely great experience! So quick and easy. David Estrella was our sales professional and Ken Wang was great in finance! If we buy again, we will be back.
Straight up and honest Everything went smoothly in and out in no time. Highly recommend
Very nice service guy that was helpful. I just needed my first oil change and tires rotated. Waiting over 2 hours after expecting 1 hour is a big stretch for me. Not sure I'll be back to spend my whole afternoon getting an oil change.
Always greeted by Charles. I mean he's probably one of the nicest guys there to greet you as you enter. Those other gentleman on your right as you walk in is so cold and not welcoming. I've been coming to this dealership for the last 10/15 years and purchased at least 7 cars and those few guys have been the same. Thank God for Sammy, Charles , Melissa! The new group of caring associates. Being nice, kind and supportive goes a long way when working with the public.
Everyone was very helpful and we received quick and accurate communication. We highly recommend Jim Ellis Buick GMC. They also offered delivery of the vehicle since we were in a neighboring state and couldn't come in to the dealership.
Even though my car was 1993 they still took time to look at it! Thank Ed !
Very professional and they are very personable Courteous. And go above and beyond Like the way they update you on the service
Great service Respect of the customers time, with clear and concise information about the status of their vehicle.
Through my vehicle breakdown which was very serious.i had three difficult choices to make from the sales,Finance,service rep (James Stecker) we all looked each choice and came to an very very Positive conclusion to get my vehicle back on the road with an full Detail .Kudos to The GM Jim Ellis team in Buford Ga.i couldn't be Happier I did not feel alone and I feel like family Thank you very very much.
James took great care of me I was impressed with the way I was treated
Ed Barnes is great and appreciate his help and care when I come in. I also have to stress how incredibly grateful I am any time I reach out to Nick Rose. If only the other GMC service centers could come close! He's remarkable and an incredible asset to your dealership. Do whatever you have to keep him there - others just don't compare. As someone in a service role myself, I can appreciate how taxing it can be, but he's always exceeded our expectations. We know we'll get taken care of and the job will ... Read More DealerRater - Aug 6, 2026
Someone met me at the car and directed me to Monica. She was friendly and helpful and walked me to my car when done.
Great purchase experience. David was great and communicated well. Disappointed in the detailing. Rushed to clean the car and scrapped the interior side walls of the passenger and driver door. Also Made the car dirty from tire shine (black all over the white car) and broke the middle console. Popped out the middle compartmentZ
Always a great experience. I've been a Jim Ellis customer with my wife for 10 years. The customer service is why we come back.
I wanted to leave a well-deserved positive review for Jim Ellis GMC in Buford, GA.
I recently purchased a 2017 Land Rover Discovery from them, and so far my overall experience has been excellent. Hopefully I’m not writing this review too early!
When I first started shopping, I actually had another Land Rover picked out at a dealership in Bradenton, Florida. While browsing CarGurus, I noticed Jim Ellis had a similar Discovery in a different color. I reached out and was connected with Craig.
We took the vehicle for a test drive, and since I spent about five years in ... Read More Google - Aug 4, 2026
It was easy to check in, greeted very well upon arrival , attentive to my needs
I Appreciate Greatness within All Supportive Understanding and Ethical Perspectives of being Truthful and Trustworthy to Others. God's Love is God's Grace and Plans Peacefulness Must be the Glorious Energy for All, Thank You Mr. Barnes and The Department Management God's Will.
I Appreciate Greatness within All Supportive Understanding and Ethical Perspectives of being Truthful and Trustworthy to Others. God's Love is God's Grace and Plans Peacefulness Must be the Glorious Energy for All, Thank You Mr. Barnes and The Department Management God's Will.
Love the detailed description and explanation of completed service. Pricing is not very reasonable for regular maintenance which is very disappointing for regular customers.
Great experience with Sammy and
Charles was great to work with took good care of us! Overal from start to finish was very professional
Charles was great to work with took good care of us! Overal from start to finish was very professional
Charles was great to work with took good care of us! Overal from start to finish was very professional
They heard my concerns and went above and beyond in customer satisfaction and did a great work on my vehicle along with great communication.
Just good people and prices That's it thats the truth thank you No So long and God bless
Richard was great It was an overall great experience and Richard was very helpful Anne
Treated with respect. Used truck I bought was in absolutely perfect shape. Experience was As smooth and easy as one can hope.
Great place to do business with From service advisor all the way to service manager it was a great experience to deal with everyone involved on the repair of my truck.
Great place to do business with From service advisor all the way to service manager it was a great experience to deal with everyone involved on the repair of my truck.
David Estrella provided outstanding customer service. He was very transparent throughout the process and made every effort to ensure my needs and concerns were addressed. If/when I decide to purchase another vehicle, I will definitely choose Jim Ellis and personally work with David.
When I arrived at my scheduled appointment time, all the workers were ready to check me in and start my oil change. It was finished sooner than expected.
They were quick, they were responsive, and more importantly they sent me a video as soon as it was done to let me know the status to come pick it up. Could not ask for anything more
Profesional and kind He took the time to explain exactly what my car needed and recommended the appropriate service program without any pressure. His honesty and professionalism were greatly appreciated.
Exceptional I was able to get in and out in a timely manner Best yet
I was never asked what I would like to do to fix my car, until my car was already pulled back to the front ready for me to leave. The general inspections are inconsistent.
Had my oil change and had a noise from a tire. They found the noise an exhaust hanger broke. Thank you
Brandon managed my service and troubleshooting the fluids that helped. Svc tech was great at explaining technology.
Great experience Charles did a great job of making sure all of my needs were met
Repetitive visits tend to frustrate you This was not my 1st visit for this Ok
Wonderful. Fred are sales rep is great. It was a pleasure working with him.
I have been a customer for several years. Brought my car there and have been getting it seviced by their service department. I leave happy, with their service , it is affordable , I was treated very good . They showed me a video of the service. And explained what was done. Most of all I left with a piece of mind that my car was taken care of. And I wasn’t charged unreasonable amount of money.
James kept me informed through the entire process and help me make the best decision decisions for my truck
Disappointed, I was sent an estimate, but when I went to pay, it was significantly higher! The charges were inflated from the estimate… Why send an estimate if it’s not valid! It’s not rocket science, oil change & fuel filter… Those are the same charges every time…. When I asked about why, I didn’t get a straight answer…. The service writer acted like it’s normal to do that… That’s just not good customer service…
Great service department. Estimated job time was double the originally stated time. But work was still done same day and exactly as expected. I would recommend and use again.
Just went in for an oil change, which took roughly 90 minutes. My biggest complaint about the dealership as you constantly send an email and phone call to remind me of an appointment.. received a phone call confirming my appointment two hours after I made it don't really need to be reminded that much.
Great deal, no surprises or hidden fees, very professional and accommodating, no pressure Highly recommend
Tom has been phenomenal every time I've brought my GMC Yukon in for service. He makes the entire process smooth, easy, and stress free.
Ed always meets our needs not matter what it is. He's the best! I would recommend him to anyone
Always great customer service in the service department across the board. But Brandon always exceeds!
good and efficient My experience at the Jim Ellis Buick GMC Mall of GA was good and efficient
A great place to buy a car
James was professional, courteous, and informative. He gets top rating from me. I'll be back.
I went to the dealership with an issue with my Envision. After having the problem diagnosed the mechanic fixed the problem.
The very best for sales and service! I would not ever go anywhere else for transportation needs!
Great customer service as always. I appreciate the communication video explaining the service provided. They meet you at the door and ready to start service.
My experience was amazing. My sales rep Chris took care thru the hold process.
Ed is the best! He always goes above & beyond to take care of his customers & their car!
Always top notch The customer service at this location is always customer focused! As long as they're selling, im buying
Always has my best interest in mind. Work me in when I'm in a bind always a great experience.
Attentive, friendly, go above and beyond. Communicates frequently, never have to guess status. The dealership has been consistently attentive and friendly throughout the process, going above and beyond at every turn without ever having to be asked twice. Communication has been frequent and proactive — they keep me updated regularly, so I'm never left guessing on where things stand with my vehicle.
Attentive, friendly, go above and beyond. Communicates frequently, never have to guess status. The dealership has been consistently attentive and friendly throughout the process, going above and beyond at every turn without ever having to be asked twice. Communication has been frequent and proactive — they keep me updated regularly, so I'm never left guessing on where things stand with my vehicle.
Fast. Great Communication I had a great experience. The service was fast with great communication and customer service.
James will be the only one I would love to deal with at the dealership.
Rise & Thrive Family, to whomever this message may resonate with, may this message be read with the loving intent it shall be posted with. This message is with warm regards to our recent visit. Though we did not cause damage to our vehicle, the service provided was very accommodating to assist in the repairs. At the time, it seemed as though the solution was to buy a new vehicle but they did not have a more preferred as well as more conducive option at the time. They were still willing to schedule the repair & everyone handled themselves very ... Read More Google - Jul 18, 2026
Dealership addressed my concerns and did it in a timely manor. They did not try to sell me anything I didn't need.
Straightforward, quick turnaround Tom gave options for the work that needed to be done. Very professional
Vigorously pursuing all legal options My vehicle rides horribly and no one there can fixit
Friendly professionals Responsible Top notch Let's put that this way I don't like car dealers but I will came back to you guys so you can service my truck again
Service was handled quickly and completely. Truck was ready on time as promised. I was able to use GM points to pay the bill.
The service Is fenomenal the advisor Is 10/10 thanks the people on the service department is very amazing
Emailed the dealer late Sunday night and still got a response back. They had everything setup and ready to go first thing Monday morning. The price I saw online was the price I got no games. David Estrella was great! No BS. Will definitely be back when it’s time for another vehicle
Everything went pretty smooth. Just wish it was a little quicker
Always like going there. Very nice and professional New gadget added. Device that you drive thru checks you in by scanning vehicle, very cool
Everything went great, I showed up about 10 minutes early for my appointment ; James got me checked in quickly. I had an oil change, tire rotation and transmission fluid change and was out the door in a little under 2 hours.
Everything went great, I showed up about 10 minutes early for my appointment ; James got me checked in quickly. I had an oil change, tire rotation and transmission fluid change and was out the door in a little under 2 hours.
Great. Outstanding customer service. Brandon is always great. He provides outstanding customer service. It's always a pleasure having him help me and my family. He honest and keeps our Arcadia running great!
Very dependable,consistent,and hospitable. This shop does quality work in half the time, I've experienced at other auto shops!!!