Customer Testimonials
Went in for service and they provided service. Promptly.
Great service and support with a rental car. Fast inspection, great app for job approval, and fast turn around time. Appreciate the convenience.
Amazing experience, Chris made the entire purchasing experience easy and enjoyable. I look forward to working with him and Jim Ellis GMC in the future
They did a great job fixing a light that was under warranty. Community and quality of work was excellent
Very professional and easy to work with. Always get my truck finished way before I’d think.
Good service Friendly and knowledgeable people seems to be willing to help you anyway they can
I felt Ed and the tech that worked on my truck cared about given the most information and care of my vehicle possible. Ed customer service was 5+. Greatest experience over other GMC dealerships.
Horrible experience, waiting in the dealership over 3 hours. My suv were ready . Charles was nowhere to be found to finish my paperwork so I can go. Someone did it for me.. my tire pressure light is on. They didn't clear off NO notification. Drive off 85 miles and my light still on.
Great service. Fun atmosphere. They really seem to care about their customers and go above and beyond to help.
Five star service for my recent oil change. Service advisor Tom took care of everything while I waited comfortably in the waiting area with big screen tv and good coffee. Everyone at Jim Ellis MOG is friendly and helpful.. highly recommend them ⭐️⭐️⭐️⭐️⭐️
I've been told it would take 2.5 hrs. It took 4 hrs and didn't get an update until I asked for it.
I loved the new technology as you drive in. It really highlighted why I needed new tires before my road trip. I wasn't planning on spending what I did but Brandon helped to walk me through all of my options and make the best decision. Great experience!
Ed was amazing. He's the only person that has ever walked me to my vehicle to verify everything was good to go. Normally, I am stuck putting away the tire lock tool and removing the service tag that is typically left in the vehicle. Ed removed all the leftover trash and put the tire tool back in the glove compartment box. Exceptional customer service for sure
I absolutely enjoyed my experience. The service advisor went above and beyond to do a multi point inspection and brought any concerns he had to me and allow me to opportunity to fix what was needed in a timely manner. He also offered concierge assistance with Uber if I wanted to go get something to eat or to go at a location in Buford. Absolutely enjoyed my experience.
Tom is great. He has always been very helpful in scheduling work for my vehicles, communicating diagnoses and is always on top of the status of whatever my vehicles are in the shop for. Always a pleasure to work with Tom.
Amazing experience! James got everything solved for me and made the process extremely easy and pleasant!
Always pleasant!! Wish basic prices were better.... For regular oil changed and tire rotations Please and thank you!!!
Craig was clearly experienced and helped me through the process. The finance person was also patient and answered all my questions clearly and was easy to understand.
I want to thank Mr. Cannon for the excellent service. I can always count on Jim Ellis Mall of GA for excellent service on my vehicle.
Normally I would receive a video of the maintenance on my vehicle. But I didn’t receive a video this time. I received an excuse of why that I wasn’t getting a video of the service.
Overall great experience took care of the issue I had right away. Will be back
James made sure I was satisfied with the end result He would be my preferred advisor
Very pleased with the service. Thankful that the mechanic found the issues that needed to be replaced or fixed. Thanks so much.
The staff at Jim Ellis always take great care of my vehicles and respect my time.
Everyone from the service department, sales & parts departments, to include the management in their respective departments were absolutely awesome! Everyone was very professional, courteous, friendly and super accommodating!
Our buying experience at Jill Ellis Buick was exceptional. Ben, our salesman, provided outstanding service and ensured we were comfortable throughout the entire process. The entire staff at this dealership is truly impressive.”
Our buying experience at Jill Ellis Buick was exceptional. Ben, our salesman, delivered outstanding service and ensured we were comfortable throughout the entire process. The Used Car Sales Manager, Jason Hunter, also checked in with us to confirm we were satisfied with the level of service provided. Additionally, Ken Wang from the finance department was excellent—he explained every detail clearly, ensured we fully understood the financing, and guided us seamlessly through each step. We truly appreciate the professionalism and care shown by the entire team.
We are doing “homework” and we’re not ready to purchase today, but we were thoroughly impressed with Morris (Walker) and his professionalism, amiable demeanor and desire to help us finalize our decision to purchase a GMC SUV for our family, and he did so even in the heat and humidity we are experiencing today in Northern Georgia. I doubt most of the salespeople wanted to join you. 😉. Morris, we’re keeping your card and appreciate you going the extra mile!
Very efficient, friendly and respectful of my time. Also did a great job explaining the problem.
Very efficient, friendly and respectful of my time. Also did a great job explaining the problem.
Fred was very knowledgeable and provided great customer service, the transaction was fast and easy. We were given great advice about the warranty and was only offered services that made sense for our purchase. The entire team was friendly and responsive
Said diagnostic price went towards repairs then went back on it after I had it done
I live Jim Ellis overall. I had transferred everything from Rick Hendrick GMC in Duluth to Jim Ellis Mall of Georgia a few years ago, but there has been one or two times that were complex due to multiple different people saying different things about my warranty (all approved vy GMC).
Always a great experience when we come here. James is the best! Always a great experience when we come here. James is the best! I only come to Jim Ellis and James
Fast oil change. In and out quickly. Everyone was very friendly and helpful. That's it
James was very helpful on his day off coordinating with me on the completion and pick up of my vehicle
Always a pleasure. This may have been the fastest oil change so far at 50 minutes. Very smooth operation. I have bought 7 vehicles from the Buford Jim Ellis since 2016 and will not go anywhere else.
My experience is always excellent. James Stecker is one of many reasons why I buy and service our GMC Yukon from Jim Ellis mall of Georgia
Quick and easy Scheduling and drop off was smooth. Team member communicated well while car was being services and was within time estimations for me to pick up
Exceptional Customer Service and a Fantastic Buying Experience!
My experience with this dealership was outstanding from beginning to end. Morris Walker was our initial point of contact and was extremely helpful in getting us started on our vehicle search. When we returned to complete the purchase, Morris was unavailable at the time, but David Estrella and Jason Hunter immediately stepped in and provided seamless service that exceeded our expectations.
David delivered exceptional customer service throughout the entire process. He took the time to thoroughly explain all of the vehicles features, showed us how everything worked, assisted with setting up Onstar, ... Read More Google - Jun 13, 2026
Always willing to go the extra mile to make sure everything is right Thank you
Oil change Scheduled an oil change. Service was completed in a reasonable time. Service record was updated and next service due was discussed.
Quick and easy Performed the work as described, recommended additional items that I may need to address and got me on my way
They both communicated well and advised me if I did not hear from them who to contact. The work was completed in a reasonable time frame. Thank you
Everyone has been extremely nice. And the service is very prompt. I would defiantly recommend Jim Ellis to family and friends!
Worst experience I've had in 10 years. Nick, the service manager was great. Dropped my truck off for a 9am appt. to check the check engine light. I never heard anything that day. I texted and called multiple times the next day for an update. The update was the check engine light was not on so there was nothing they could do. The other issue was a shudder, 3 people had driven it and 3 different opinions on what's causing it. I did a ride along with the lead mechanic and he did experience the shudder and steering wheel squeak. I ... Read More DealerRater - Jun 11, 2026
Courteous and quick The girl that helped me was very nice and the service was completed in a timely manner.
We had a pleasant experience and would like to thank David for making it easy and stress free. We would recommend Jim Ellis GMC to friends and relatives.
Advisor was very knowledgeable and reviewed my warranty concerns related to a recent engine recall.
Fantastic love the dealership Great dealership easy to work with also do fantastic work and on time
A great dealership that has the best sales team and inventory. We also had the best buying experience of any of the other dealerships we had previously visited.
Sami has been very helpful since the first GMC I purchased there in 2022. The sales team wanted to make sure I was truly satisfied before I left the dealership and I was. Thanks.
I recently purchased a 2023 GMC Sierra through Morris Walker, and the experience was fantastic. Morris provided outstanding service from start to finish—professional, knowledgeable, and easy to work with. If I decide to purchase another GMC in the future, I will definitely go back to him. Thank you, Morris!
Uncaring, rude, flippant, incompetent staff. Jump through hoops for zero reasons. Was given an email that did not work and the employee saw it and confirmed it was correct. Not the service nor the dealership it used to be. This car is over $100k and 30k miles. Its been in the shop 5 to 6 times minimum for issues. Then they give ME a hard time and placate me? And Melissa should not be allowed around the public woth her attitude. They young guy at the very end that checked me out was the only person in the service dept that had ... Read More DealerRater - Jun 6, 2026
Jim Ellis is not only a great place to work for but a place to get your vehicle! I bought a 2019 Buick Encore and David Estrella helped me through the entire process. He was patient, understanding, and overall one of the best salesman you can ask for! Make sure to ask for David Estrella when purchasing your new car!
The wait time is annoying, but they always do good work and never give me a hard time for warranty work. I'm hoping to get my warranty extended before it goes out in a few months. Thanks.
So far I can say that Jim Eillis service department is extremely professional and listen to the customer needs They keep you informed throughout the entire process regarding your vehicle service and get you in and out as quickly as possible, but making sure all your concerns are addressed. Thank you to the entire service department
Victor was a pleasure to work with. He made the process very easy to help maneuver around my busy schedule. The truck I was test driving was already sitting up front when I got there. He also took the time to go over the vehicle and make sure I had everything set up. Came back the next day and paperwork was ready to sign and get me rolling.
Reached before my appointment and nobody checked me in. Waited and asked different people and they said someone will come to me, and nobody did. I asked an advisor and he said they are really busy and will get to my car soon and this was 90 minutes after my appointment. My car was done about 3 hours which was supposed to be an oil change and tire rotation.
My wife was the one who brought the vehicle in for the oil change so when I got home and saw the bill at $180 for an oil change, I thought it seemed high.
This place has a very bad display of racial discrimination. Let me explain. The times I have come to Jim Ellis , some advisors at the reception area for service display a very disconcerting attitude when certain people come in. They act if they are busy and don't see the potential customers. This has happened to me 3 times. Fortunately, the young advisor did help me and each time he went out of his way to assist me. This time I was there for an oil change. My appointment was at 9am, I showed up at 830, my vehicle was not ready ... Read More DealerRater - Jun 3, 2026
It was a pleasure to purchase a truck at Jim Ellis I was treated with respect even though I’m a young man, definitely will purchase from them again
Caring and concerned. Very professional. And my sales person Fred is always there for me. He has been a huge blessing in the car buying experience.
Ed was polite and professional. I asked if my expectations were met! My car was towed in on a Thursday at 4pm, and was repaired and ready for pickup before noon on Friday!!! That is 5 star service
Everyone was nice but they didn’t rotate tires per request and no phone call
I worked with Cristian on the purchase of my new vehicle. With me doing everything via phone calls or texts, things went very smooth. Actually, a lot smoother than I expected. Also, Ken I n the finance department was very thorough and explained and answered any questions that I had.
We haven't been impressed with most dealerships...until this one! Everyone was so professional,kind, and honest. We appreciated the non-pushy sales atmosphere that you employ in your dealership. Thank you for honoring your online pricing! We had a wonderful experience with both Otis (sales) and with the finance gentleman. We love our new Buick Encore!!
I was able to negotiate a great price. However, as a result, the dealer decided to REMOVE the tonneau cover that was on the truck at the initial test drive, and in photos in the vehicles listing..... immediately after I paid for the vehicle.
Chris Reyes sold me a beautiful 2023 Tacoma. He got me a good deal for my trade and didn’t waste my time. Great job! I’m a satisfied customer!
Brandon was very Brandon was very thorough. He checked and made sure my truck was sevice well.
Excellent! The service department did an excellent job on our Yukon. Friendly, quick, and quality work.
Great experience took care of customer Staff was amazing customer service was a priority Great
Service Manager was super and very helpful staff and handled our problem immediately.and very professional.
Very transparent and responsive throughout the process. James was great to work with and communicate.
They were extremely helpful without being pushy and forceful!! Very accommodating to what I was looking for.
ED BARNES AND HIS TEAM ARE PHENOMENAL!!! I’m always met w cheerful courteous greetings and excellent service
he always goes above and beyond to make sure I'm taken care of! consistently goes above and beyond every time I bring my vehicle in for service. He is professional, knowledgeable, honest, and genuinely cares about taking care of his customers. What stands out most is that he always makes me feel like a priority. He takes the time to explain everything clearly, answers all of my questions, and works hard to make sure I have everything I need throughout the service process. He doesn’t just do the minimum required—he actively looks for ways to help me ... Read More DealerRater - May 28, 2026
Great service will recommend to anyone ed gets 5andabove for all his help 👍 thanks again
There was no greeting from Charles and no communication when I asked for assistance. I was promised $10 off my total, but during checkout I was told they could not honor it. I spoke with the manager, and he stated that he would credit my account for the $10, but I still have not received the credit. My car was also not vacuumed, even after I reminded them at check-in. I did not receive a breakdown of their diagnosis at checkout either. Another gentleman eventually offered to vacuum my car, and I truly appreciated his help. I wish I knew his name ... Read More DealerRater - May 28, 2026
This was the 3rd dealership I've been to for the same problems. This shop took time to dive deep to solve the problems we had as well as loan us a vehicle. Five star service and I will do all my business through Jim Ellis from now on.
I had a great experience purchasing my truck from this dealership. The process was quick and easy. Cristian was very friendly and knowledgeable—he took the time to explain everything and answered all of my questions.
Morris is very professional and friendly.
They open late and scheduled at 7:30 am. Waited for 2 hours for them to open.
Quick and easy Richard was very personable and friendly. He offered a test drive, had the vehicle I was interested in pulled up for my arrival and had it cleaned after purchase. The day after he even arranged a service technician to check my vehicle out at my home. Great customer service. Finance was quick and easy. I was in and out of the dealership in about an hour.
Work was done in a timely manners. I was very pleased with the dealership's system and staff.
While I would have appreciated a shorter wait time, James told me it would be about two hours (in my opinion, that's too long). James was great and all work conducted looked good, except that the windshield washer fluid was not replaced. I'll be back - appreciate the great customer service!!
Always clean, nice place to sit and read when you wait and the crew is always helpful.
Go see Shelton in sales. Hes an honest dude. Service here was good. It took a few minutes longer than id hoped, but not too long. They have a lot going on and I understand that. They're kind and professional. I habe the 5.3L V8 with just under 15,000mi
Acadia 2022
Quickly diagnosed the problem. Repaired in a reasonable time. Employees were pleasant and very helpful.
All good Professional, personable, excellent sales Professionals I felt like we all are long term friends
David helped my grandmother get her car a couple of months ago, and this week he helped me get my 2018 Jeep wrangler . David was on top of things throughout the whole process and truly happy to see first my grandma and then me get exactly what we were looking for . If I or anyone in my family buys a car in the near future I will be calling David first to see how he is doing and what they have available at Jim Ellis before I go anywhere else .
Experience was very pleasant and informative. Overall service to my vehicle was excellent Would definitely recommend Jim Ellis