Customer Testimonials
Fred was awesome! He helped us so much and made the process easy! So thankful for his knowledge and help!
Good service
Services was done as expected and my advisor Ed Barnes was awesome!
Friendly, kind and accurate with the estimated time to complete the service.
Very polite and professional
Mike Hatcher is the best salesman I have worked with. I worked with him on building a new Yukon. He kept me informed throughout the build process through delivery. Although there were many delays due to parts issues, Mike never once pressured me into purchasing a different vehicle. I will be sure to purchase my future vehicles with Jim Ellis GMC at Mall of GA and fully intend of recommending their location to any friends/family looking to purchase a new vehicle. THANK YOU!!
Service was great and would recommend your services to anyone who needs their cars serviced.
Great service, great staff, reasonable price, very nice amenities. I have had my vehicle serviced at this location many times for routine and specialized repairs. I have not been disappointed yet.
When I first got there little short time detective & 2 others were just very rude.
Ed Barnes was my service advisor, very knowledgeable and pleasant. Looking forward for my next service.
Ed Barnes was an excellent service rep. He knew I was a little upset that my brand new 2023 car had a check engine light on the 3rd day I owned and reassured me. He took care of me and got the service department to take care of the car with GM advice. Much appreciated.
Excellent customer service and a top notch detail department. One stop shop! I would recommend Jim Ellis bucks GMC to anyone!
Great service and staff. Don?t take my car anywhere else.
Excellent costumer service and friendly staff highly recommended fast service 👏
Great Service, Friendly Staff and quick turnarounds.
Great service and staff
I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be completed
Ed Barnes was fantastic! Great service! He was very helpful and gave me updates as how my truck was coming along. This is the second time I take my truck in for work and he also helped me out the first time. Very happy that he helped me out!
They where good
I had the best car buying experience at Jim Ellis. They took care of me and my family before we walked in the door. Richard Newton assisted me via email with my vehicle inquiry and when the original car I wanted was not available, he found something that was comparable. When we got to the dealership he ensured that I was comfortable and able to discuss the car with my family. Sammy Karaki answered all our questions and took care of us by ensuring we had a great experience. And Ken Wang was personable and made me comfortable during the ...
The service was good.
Great service every single time. Not to mention, the detail dept is top notch too!
Nothing I could say would truly express my gratitude enough to this dealership! Sam was my sales manager and went well above standards to provide me a satisfactory purchase! I drove 2.5 hours to buy my vehicle from this dealership because of this man and his integrity to me. I will always refer this dealership from my truly impeccable experience! Fred was my sales agent and catered to my every need. Great experience, very satisfied and would recommend anyone to give them a chance in their next purchase! They WILL NOT REGRET IT. Thank you Michael
Jim Ellis Buick GMC is fantastic. The customer care team is great and knowledgeable. They really treated my vehicle like it was their own.
Easy, quick process, very professional and a good value. Salesman stayed in contact and was prepared for visit to the dealership.
I was taking my car in to get a recall fixed they were very quick about getting the parts and then getting me in and out the same day within about 2 hours. They were very informative and polite the entire time look forward to going back again
I was very impressed with the level of professionalism and honesty at Jim Ellis. Every person we came into contact with was respectful, and very helpful. The used car I purchased was very clean, and in brand new condition. It’s easy to see that they take pride in used and new vehicles; selecting only the best. Richard was very helpful in answering our questions and did an awesome job. The finance manager respected my budget, and even managed to get my payment below it. I will definitely be returning back when I need to purchase another vehicle.
Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!!
They were professional and helpful. They even did a courtesy mat vacuum cleaning in my car.
Excelent customer service like always. Very happy with our purchase, this is our 6th car from them.
Great service every time!!!!!
Always a great experience. Thanks
Fred was amazing!! Beyond helpful and we will definitely be repeat customers as well as refer people to him.
Thank you Mr. Barnes, for the courtesy and professionalism you showed during the transmission replacement on my Yukon. Thank you for updates and returned calls. Also thanks to the technicians for their good work. Terry A.
Ed Barnes is the best!!! Always so nice and helpful. He's the reason I keep going back.
Had a appointment took me right in. Had to keep the vehicle for repairs got me a loaner and was on my way.
Sales team is amazing. They are helpful, answered all my questions. We have purchased 3 cars from them!
Best in Class would include car wash with $4000 spend & reset guage alerts including clock
Service was very good. Got me in and out quickly even though I didn’t have an appointment. Service consultant was extremely helpful, professional and knowledgeable.
The entire team at Jim Ellis did a good job of providing us with the level of service I like. Will certainly do business with them again.
They were great! Very nice to me fast with the job good staff you having working there
Very satisfied with my service advisor Ed, great customer service.
They helped me with exactly what I needed and my car feels so much smoother riding down the road
Need to be more courteous at entrance. There was a young gentleman in his cell. Not professional at all. Service took a long time.
This is our 6th car from Jim Ellis Mall of Georgia. Mr. Mike Hatcher and everyone there have been absolutely wonderful. Thank you so much for always making us feel welcome and appreciated. May God Bless all of you and your families.
Great customer service, and they treat you like family
amazing response, effective expediting, efficient communication. this dealership does it all. Craig Ebel is quick to support the customer, great at maintaining communication and updates. Jo Marengo is a stand-up manager. Ken Wang in admin got our paperwork out asap. cannot say enough about this team. and we were buying from out of state too, which brings its own set of challenges. they had a very hard to find vehicle that was perfect for us. the whole transaction was conducted by phone/email with extraordinary efficiency. buy here!!!
Everyone was timely and very courteous and try in accommodate my early visit. Thank you!
I bought my vehicle from this dealer several years ago The service experiment had always been exceptional for me, this latest was the same. My service advisorgave me a clear view of my car and his recommendations. I chose to have some additional work done, but felt no pressure to do so. The completed the work ahead of the time I was given and returned my car better than the condition I brought it in under. I highly recommend the Jim Ellis Buick GMC MOG service department!
Had my first oil change performed. It took about 40 min.
Very nice and everyone was very friendly the service I got was a little expensive for me
Well, everything wasn't all good when I arrived, like my previous tent job was bubbling and not right, and I had new rims for them to install on my new 2023 Cadillac XT6. To say the least, things got tempestuous quickly, but they fixed all encountered problems that they could at the time and at the agreed upon price. So, being professional always helps and what I focus on and that's why they've earned my business over my regular Cadillac Dealership in Sandy Springs/Atlanta, GA. Again a Big THANKS for all that you did, thank you. Regards, ...
Awesome
Very clean and nice customer service. Did not provide an in-depth solution in what was originally wrong. Found other stuff to fix.
Due to the lack of inventory I didn't think I would be getting my new Yukon anytime soon, but thanks to Fred and Sammy they made it happen. They were the perfect tag team and made my dream a reality. Fred was great about communicating with me and updating me on the status of my vehicle. Sammy made the finance part smooth and quick! I did not have to spend all day in the dealership it was quick and easy.
I have never had any issues. Service center is super clean. Prompt service every time I have used this service center. Thank you Jim Ellis
I dropped my vehicle off . James called and told me senator they were going to do. Did a great job keeping me informed. Very easy to work with.
Best car experience I have had. Despite the inventory shortage Sami and Fred really came together to get me the vehicle I really wanted. I would highly recommend these guys, they made me feel right at home and didn’t play the sales game.
I typically send a text message to my advice with any requests or questions. The serice I requested was scheduled within timeframe I gave them. I found out when I arrived that my regular advisor was on vacation, so I dealt with someone new. Service was performed within a reasonable time. The advisor told me of an “recommendation“ and a quote was given for the recommendation. The quote was only good for a couple of weeks. When I tried to follow up on the quote, several times via text, I never received a response.
Wonderful experience. Didn’t have to wait long and they kept me fully updated on what was going on. Great team, incredible service
Service has been great. Service advisor, Korijo, always treats us right and is professional. We will continue to have our car maintenance at this place.
Great buying experience. Will definitely recommend Jim Ellis GMC to anyone looking to purchase a new Buick or GMC. Thanks.
Both service advisors we had Tony and Ed recently on our GMC pick -up were fantastic for follow-up warranty servicing. Each one of them kept us updated on progress of the repairs and what the plan was to get the job done. Service Manger Sean Garret was also instrumental in supporting his service advisor team on our service work. Sean was able to roll up his sleeves and offer support to his staff which speaks volumes to his level of management and commitment for the Jim Ellis Service Department. With this service team supporting you as a customer, I would ...
Fantastic team and facility At Jim Ellis GMC!!! I am glad they represent THE GMC brand.
Very simple transaction all on line. They were ready for me when I got there from 6 hours away. All already signed just a quick overview and back on the road. Very efficient, the salesman had everything in order.
Efficient and thorough, service reps always friendly and communicate well. Always a good experience here.
Jim Ellis GMC Mall of Georgia location is a great dealership for service and vehicle purchase! We are in our 3rd Yukon from this dealership. Their sales team, management team are all great people. Honest and helpful!
It took GM longer than expected to provide parts but once they did my truck was repaired in no time. Ed Barnes, my service writer, was the best I have ever had in any service department. He followed up and reported to me on pretty much a daily basis. On a scale of 1-10 he was a 12...Ed was top shelf!!!!
Great service, very personable. Will use again. Morris called ahead of my test drive and had the car ready for me to drive. He got whatever paperwork I needed done one day I order move us through faster on the following day when our financing was secured.
I Had to fight for my discount other than that you we okay I am a GM retired
Everyone was very friendly and accommodating. They made sure that all of my questions were addressed.
Craig, Sam, and Jasmine… were awesome in every aspect of our purchase! Jim Ellis Buford are Good and Honest people making things work for their customers! That’s why we are repeat customers.
Everything is great, although wait times are terrible. 2+ Hours for an oil change is really ridiculous even with a scheduled service.
Was well pleased with my battery replacement, but was more than surprised at the extreme cost. Will probably find a different service location in the future because of that. Have a nice day.
Great help from the Service advisor who was very kind to us. We had battery problems and he had us on the road again soon.