Staff
Management

Joe Marengo
Sales Manager

Sami Karaki
Sales Manager

Kristin Buffington
Service BDC Director

Jason Dowdy
General Manager
Service

James Stecker
Service Advisor

Ed Barnes
Service Advisor

Ron Gay
Service and Parts Director

Nick Rose
Service Manager

Charles Prayor
Service Consultant

Brandon Cannon
Service Lane Manager

Melissa Toole
Service Consultant

Christie Ledbetter
Service BDC Manager

Rina Centeno
Service BDC Representative

Kim South
Service BDC Representative

Tom Floystrop
Service Consultant

Anna Rogers
Service BDC Representative
Sales

Mike Hatcher
Sales Consultant

Craig Ebel
Sales

Richard Newton
Sales Representative

Fred Lovette
Sales Representative

Morris Walker
Sales Representative

Ben Atuegwu
Sales Consultant

David Estrella
Sales Consultant

Lou Lamothe
Sales Consultant

Harrison Henry
Sales Consultant

Phil Scott
Sales Consultant
Finance

Jovan Riley
Finance Manager
Parts

Jason Ropp
Parts Manager

Joe Marengo
Sales Manager
Feb 05, 2025
Richard Newton is the best!
Richard Newton is the best! Kind, helpful considerate, Everyone was cordial and went out of their way to sure I was taken care of. The facilities were top notch..... clean and classy. This was my third truck purchased at Jim Ellis and every experience has been great.
Jan 27, 2025
The Jim Ellis experience was phenomenal.
The Jim Ellis experience was phenomenal. After several months of working through them for a GM warranty issue that Tom and Nick in service just couldn’t resolve- GM parts supply problem- I had no choice but to purchase a vehicle. Chris; my sales guy, heard exactly what I was up against and helped me find a great new car. With everyone there at the MOG location- I finally had a vehicle after 6 long months of a GM nightmare. Thank you to everyone involved!
Jan 25, 2025
An extremely pleasant car buying experience.
An extremely pleasant car buying experience. These folks are great to work with and I highly recommend Joe and his sale team for you next car purchase.
Jan 18, 2025
Ben in sales and James in service have both been a
Ben in sales and James in service have both been a pleasure to work with.
Jan 17, 2025
The team at Jim Ellis GMC made buying my wife a suv for
The team at Jim Ellis GMC made buying my wife a suv for Christmas easy

Sami Karaki
Sales Manager
Jan 29, 2025
As always, great service from Jim Ellis GMC.
As always, great service from Jim Ellis GMC. Fantastic experience. One of the best service teams in Atlanta.
Jan 12, 2025
Welcoming, ready to assist with helping me choose the
Welcoming, ready to assist with helping me choose the best car with the best deal. Craig was very informative about the technology and how it works in my new car. Pleasant to work with.
Jan 08, 2025
Excellent customer service by NIck.
Excellent customer service by NIck. Great job all around. Will definitely look there first when in the market for another vehicle.
Jan 04, 2025
Jim Ellis offer outstanding customer service and a
Jim Ellis offer outstanding customer service and a seamless car-buying experience. The management team is professional, knowledgeable, and transparent, making the entire process stress-free. The service department is top-notch, efficient, reliable, and always attentive. This is the best dealership in the area. I highly recommend this dealership!!
Jan 01, 2025
I purchased a 2020 GMC Sierra from Jim Ellis Buick, GMC.
I purchased a 2020 GMC Sierra from Jim Ellis Buick, GMC. The sales process was quick and easy. In and out of the dealership in less than 3 hours. The salesperson, the sales manager and the finance manager were all easy to deal with. I would recommend this dealership to anyone interested in purchasing a new or used car.

James Stecker
Service Advisor
Jan 29, 2025
As always, great service from Jim Ellis GMC.
As always, great service from Jim Ellis GMC. Fantastic experience. One of the best service teams in Atlanta.
Jan 18, 2025
Ben in sales and James in service have both been a
Ben in sales and James in service have both been a pleasure to work with.
Jan 04, 2025
Always great service and attention to detail.
Always great service and attention to detail. Thank you James for always taking good care of our vehicles!
Jan 04, 2025
James is a very helpful person.
James is a very helpful person. I came in to get some work done and he immediately assisted and got me going as usual. He regularly checked on me and made sure I was satisfied.
Jan 04, 2025
Jim Ellis offer outstanding customer service and a
Jim Ellis offer outstanding customer service and a seamless car-buying experience. The management team is professional, knowledgeable, and transparent, making the entire process stress-free. The service department is top-notch, efficient, reliable, and always attentive. This is the best dealership in the area. I highly recommend this dealership!!

Ed Barnes
Service Advisor
Feb 02, 2025
Charles and the other Service members are always
Charles and the other Service members are always attentive. They explain everything in great detail.
Jan 30, 2025
The whole crew was very professional, timely and very
The whole crew was very professional, timely and very informative about the problem I was having with my vehicle
Jan 31, 2025
Service ManagerNick it top notch.
Service ManagerNick it top notch. He gets right back to us and is very accommodating!
Jan 31, 2025
The service was prompt, they got me in and out of there
The service was prompt, they got me in and out of there in 90 minutes.
Jan 21, 2025
Very kind and informative.
Very kind and informative. Made sure I was taken care of and answered every question I asked

Mike Hatcher
Sales Consultant
Aug 01, 2024
I purchase my 2021 GMC Terrain from Jim Ellis on April 2
I purchase my 2021 GMC Terrain from Jim Ellis on April 2 of this year. I love it. I brought it in for an oil change and was treated professionally. I will be bringing it back.
Jul 06, 2024
Everyone was very nice and efficient.
Everyone was very nice and efficient. We love GMC of Buford. I will definitely recommend to everyone.
Jun 12, 2024
Had an awesome experience.
Had an awesome experience. Phil is great. Mike is the worst. This is my 3rd or 4th vehicle from you guys, and I will continue buying from you! Thanks for always making things right.
Jun 11, 2024
Nice and easy transaction for the trade-in and purchase
Nice and easy transaction for the trade-in and purchase of our new Buick Encore. Mike was great and the process was effortless. Thanks to all.
Jun 10, 2024
Provided excellent service and personable.
Provided excellent service and personable. The experience was tailored to our specific needs. Very satisfied!

Craig Ebel
Sales
Feb 01, 2025
I purchased a new GMC Canyon in late Nov 2024 at Jim
I purchased a new GMC Canyon in late Nov 2024 at Jim Ellis GMC at the Mall of GA. The experience before purchasing, while purchasing and after the purchase was exceptionally great. Richard (sales manager) and Craig instantly responded to any question that I had and went the extra mile to make sure that I was happy about the whole experience. I am retired and I have bought vehicles from many dealers in my lifetime, but I have never encountered a dealership that is this responsive to customer request and dedicated to customer satisfaction. I drove from Nashville TN to Buford GA because of the fantastic discount offered on the truck and never expected that I would also find a dealership that employed people that made customer satisfaction their priority. Hats off to Richard and Craig and all of the folks at Jim Ellis Buick GMC at the Mall of GA.
Jan 27, 2025
The Jim Ellis experience was phenomenal.
The Jim Ellis experience was phenomenal. After several months of working through them for a GM warranty issue that Tom and Nick in service just couldn’t resolve- GM parts supply problem- I had no choice but to purchase a vehicle. Chris; my sales guy, heard exactly what I was up against and helped me find a great new car. With everyone there at the MOG location- I finally had a vehicle after 6 long months of a GM nightmare. Thank you to everyone involved!
Jan 24, 2025
Very friendly and helpful.
Very friendly and helpful. Never felt pressured. Everyone was friendly and made the purchase process painless
Jan 16, 2025
Craig was great to work with on the purchase of my new
Craig was great to work with on the purchase of my new 2025 GMC Denali
Jan 12, 2025
Welcoming, ready to assist with helping me choose the
Welcoming, ready to assist with helping me choose the best car with the best deal. Craig was very informative about the technology and how it works in my new car. Pleasant to work with.

Jovan Riley
Finance Manager
Jan 24, 2025
Very friendly and helpful.
Very friendly and helpful. Never felt pressured. Everyone was friendly and made the purchase process painless
Jan 17, 2025
The team at Jim Ellis GMC made buying my wife a suv for
The team at Jim Ellis GMC made buying my wife a suv for Christmas easy
Jan 10, 2025
The dealership was very welcoming when we came in to
The dealership was very welcoming when we came in to purchase the vehicle. The people were kind and courteous.
Jan 10, 2025
Excellent service from start to finish when buying a car!
Excellent service from start to finish when buying a car! Staff was very friendly and helpful.
Jan 04, 2025
James is a very helpful person.
James is a very helpful person. I came in to get some work done and he immediately assisted and got me going as usual. He regularly checked on me and made sure I was satisfied.

Richard Newton
Sales Representative
Feb 05, 2025
Quick and painless…Glen Stark was great.
Quick and painless…Glen Stark was great. I don’t know anything else to write.
Feb 05, 2025
Richard Newton is the best!
Richard Newton is the best! Kind, helpful considerate, Everyone was cordial and went out of their way to sure I was taken care of. The facilities were top notch..... clean and classy. This was my third truck purchased at Jim Ellis and every experience has been great.
Jan 10, 2025
I Had an overall A Plus truck buying experience at Jim
I Had an overall A Plus truck buying experience at Jim Ellis Buford! There was not one negative thing about the whole process. I would go there again in a heartbeat. No sales pressure, everyone friendly and helpful, and smooth transaction process!
Jan 10, 2025
The dealership was very welcoming when we came in to
The dealership was very welcoming when we came in to purchase the vehicle. The people were kind and courteous.
Jan 02, 2025
Great selection.
Great selection. Great prices. Exceptional sales & service team. This was the most professional dealership I have ever bought from.

Fred Lovette
Sales Representative
Jan 28, 2025
Melissa is a very experienced customer service person
Melissa is a very experienced customer service person with much compassion. She provided excellent service in a timely manner.
Dec 25, 2024
Fred was excellent in every respect.
Fred was excellent in every respect. He shot straight with me from the beginning. Buying the Enclave was the quickest and best car buying experience I’ve had. Fred was a big reason why.
Nov 29, 2024
Staff was Straightforward, attentive, easy and fast.
Staff was Straightforward, attentive, easy and fast. Transaction couldn’t have gone better thank you!
Sep 21, 2024
Fred worked with me and ensured the process went as
Fred worked with me and ensured the process went as smoothly as possible! Everyone I encountered at Jim Ellis Buick was amazing.
Aug 31, 2024
We went by to look at a particular vehicle and bought
We went by to look at a particular vehicle and bought another! Fred, Harrison and Andreay were absolutely wonderful to work with! No one was pushy at all which is a huge bonus! Thanks for wonderful service and being so easy to work with!

Kristin Buffington
Service BDC Director
May 15, 2024
Excellent buying experience at Jim Ellis, great price,
Excellent buying experience at Jim Ellis, great price, great knowledge. I would definitely buy from them again.
Jan 17, 2024
They have been very good to me and helped me with my car
They have been very good to me and helped me with my car problems several times.
Aug 28, 2023
This dealer has a major mixup in their database and they
This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it.
May 19, 2023
i love this dealership i am always satisfied with
i love this dealership i am always satisfied with everything i request done to the car
Jan 27, 2023
I use Jim Ellis to maintain my Buick Enclave because they
I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be completed

Ron Gay
Service and Parts Director
Dec 13, 2024
Service and communication were good.
Service and communication were good. Service writer was knowledgeable and the service manager explained the recall.
Dec 02, 2024
Visit was efficient and professional.
Visit was efficient and professional. Dropped us off at Mall of GA while doing the repair. Picked us up when they were finished.
Nov 21, 2024
Service here was nothing short of amazing.
Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They said may take 4hrs, was done in 2hrs. Got my keys and off we went. I came here after a horrible experience at Rick Hendrick GMC in Duluth where they cant even return phone calls let alone say a part is on back order and somehow Jim Ellis had it in 1day.
Nov 20, 2024
Ordered custom truck and it’s awesome took it in for
Ordered custom truck and it’s awesome took it in for service they were prompt
Nov 15, 2024
Literally everything you need from a service department.
Literally everything you need from a service department. Easy, fast, friendly. I love them here.

Jason Dowdy
General Manager
Jan 01, 2025
Great experience!
Great experience! Everyone was professional and knowledgeable. Jason Dowdy is amazing . I love my new AT4
Dec 31, 2024
Sami and David are the dynamic duo.
Sami and David are the dynamic duo. They go the extra mile to make sure the customer is happy.
Nov 17, 2024
Service was completed and Truck was ready before the
Service was completed and Truck was ready before the promised time! Service advisor was full of information!
Sep 03, 2024
Jim Ellis is one of the best service and they take care
Jim Ellis is one of the best service and they take care of their customers very well Jason this general manager is a really nice person and you make sure that he take care of his customers I appreciate them very much
Jul 05, 2024
Jim Ellis GMC was fantastic to work with.
Jim Ellis GMC was fantastic to work with. Very easy and seamless sales process here!

Morris Walker
Sales Representative
Dec 21, 2024
Dealership was good.
Dealership was good. Not pleased with General Motors advertising lies about financing. Like the truck
May 01, 2024
The people at Jim Ellis went above and beyond to make
The people at Jim Ellis went above and beyond to make sure I had the perfect vehicle! They stayed in constant communication and made extra effort to find the accessories I was looking for. Highly recommend!
Apr 06, 2024
From our sales associate, sales manager, and the
From our sales associate, sales manager, and the financing specialist, everyone at Jim Ellis was amazing!
Jan 26, 2024
Service was awesome as usual.
Service was awesome as usual. Great location, great employees. The service manager always make sure all customers are satisfied with the service done.
Jan 17, 2024
Morris and Joe were very personable, professional and
Morris and Joe were very personable, professional and knowledgeable with all aspects of sale, negotiation and follow up.

Nick Rose
Service Manager
Jan 31, 2025
Service ManagerNick it top notch.
Service ManagerNick it top notch. He gets right back to us and is very accommodating!
Jan 27, 2025
The Jim Ellis experience was phenomenal.
The Jim Ellis experience was phenomenal. After several months of working through them for a GM warranty issue that Tom and Nick in service just couldn’t resolve- GM parts supply problem- I had no choice but to purchase a vehicle. Chris; my sales guy, heard exactly what I was up against and helped me find a great new car. With everyone there at the MOG location- I finally had a vehicle after 6 long months of a GM nightmare. Thank you to everyone involved!
Jan 17, 2025
They listened to me regarding my vehicle issues and
They listened to me regarding my vehicle issues and repaired it in a professional manner. I have always had good service from this dealer
Dec 18, 2024
Professional people that are friendly and do a great
Professional people that are friendly and do a great service job! Highly recommend to anyone looking for car work.
Dec 04, 2024
On Monday, December 2, 2024, I went in with a flat tire
On Monday, December 2, 2024, I went in with a flat tire and received prompt, professional service.

Charles Prayor
Service Consultant
Feb 02, 2025
Charles and the other Service members are always
Charles and the other Service members are always attentive. They explain everything in great detail.
Jan 30, 2025
The whole crew was very professional, timely and very
The whole crew was very professional, timely and very informative about the problem I was having with my vehicle
Jan 10, 2025
Charles was great!
Charles was great! I was able to get some work done in the quiet room with very comfortable reclining chairs. Will definitely be back.
Jan 01, 2025
Service was timely this time.
Service was timely this time. The Oil change and tire rotation were roughly an hour. Charles was very professional
Dec 21, 2024
They sent me an estimate for my car at 15000 plus!
They sent me an estimate for my car at 15000 plus! They only offered 13000

Ben Atuegwu
Sales Consultant
Jan 24, 2025
Very friendly and helpful.
Very friendly and helpful. Never felt pressured. Everyone was friendly and made the purchase process painless
Jan 18, 2025
Ben in sales and James in service have both been a
Ben in sales and James in service have both been a pleasure to work with.
Jan 17, 2025
The team at Jim Ellis GMC made buying my wife a suv for
The team at Jim Ellis GMC made buying my wife a suv for Christmas easy
Jul 06, 2024
Everyone was very nice and efficient.
Everyone was very nice and efficient. We love GMC of Buford. I will definitely recommend to everyone.
Jul 02, 2024
Feel welcomed and share all details about the car, give
Feel welcomed and share all details about the car, give discount directly, thank you all

Brandon Cannon
Service Lane Manager
Jan 02, 2025
Excellent and attentive customer service and outstanding
Excellent and attentive customer service and outstanding service on my vehicle. Brandon addressed the situation promptly and with care. I am extremely satisfied. Thanks
Jan 01, 2025
I am very pleased with the service, the attention and
I am very pleased with the service, the attention and solution to additional needs at the moment of the service. Thanks.
Dec 22, 2024
I had a remote starter put on my truck.
I had a remote starter put on my truck. Brandon help me with information because the first order was not with the wireing harness. He helped me on what to get.
Dec 16, 2024
Ed didn't even acknowledge that I walked in the door.
Ed didn't even acknowledge that I walked in the door. He was my service provider and just set their quiet while I lost it in front of him while he was on his computer. He could have said sir I'll be with you in a moment but instead he said nothing. Another service member acknowledged that we were there and when I told them what car we were there about then Ed piped up. While our battery was replaced we are still having an issue with some electrical clicking noise and had to take the vehicle back it is currently there now. Buick dealerships used to be top notch now they are no better than anything else.
Dec 10, 2024
There was a little bit of a wait but the service was good
There was a little bit of a wait but the service was good and I got some good info about my tires. I was told not to get the tire rotation or the alignment until tje tires were replaced.

Melissa Toole
Service Consultant
Jan 29, 2025
As always, great service from Jim Ellis GMC.
As always, great service from Jim Ellis GMC. Fantastic experience. One of the best service teams in Atlanta.
Jan 28, 2025
Melissa is a very experienced customer service person
Melissa is a very experienced customer service person with much compassion. She provided excellent service in a timely manner.
Jan 04, 2025
At Ellis, you are accompanied by professional folks who
At Ellis, you are accompanied by professional folks who strive to make your GMC ownership experience exceptional.
Jan 01, 2025
Once again… another perfect visit at Jim Ellis Buick gmc…
Once again… another perfect visit at Jim Ellis Buick gmc… service advisor is a rock star. Always gives me the best service!
Dec 21, 2024
My service advisor is Melissa Toole, she has been great
My service advisor is Melissa Toole, she has been great to work with. The service team at Jim Eliis has done good work on my cars at a fair price. Over the years any issues they have addressed was repaired right the first time! I have not had to return for a follow up fix.

Christie Ledbetter
Service BDC Manager
Jan 01, 2025
Once again… another perfect visit at Jim Ellis Buick gmc…
Once again… another perfect visit at Jim Ellis Buick gmc… service advisor is a rock star. Always gives me the best service!
Nov 21, 2024
Service here was nothing short of amazing.
Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They said may take 4hrs, was done in 2hrs. Got my keys and off we went. I came here after a horrible experience at Rick Hendrick GMC in Duluth where they cant even return phone calls let alone say a part is on back order and somehow Jim Ellis had it in 1day.
Nov 15, 2024
Literally everything you need from a service department.
Literally everything you need from a service department. Easy, fast, friendly. I love them here.
Nov 01, 2024
Not the best recent experience …might be going to another
Not the best recent experience …might be going to another location for services and future car purchasing.
Aug 23, 2024
James went above and beyond to not only get my truck
James went above and beyond to not only get my truck fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on point. He kept me informed every step of the way. I’m new to the area and will only be taking my GMC to James at Jim Ellis GMC for all its future needs. I’d definitely recommend them to anyone I know in need of great quality service.

Rina Centeno
Service BDC Representative
Nov 21, 2024
Service here was nothing short of amazing.
Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They said may take 4hrs, was done in 2hrs. Got my keys and off we went. I came here after a horrible experience at Rick Hendrick GMC in Duluth where they cant even return phone calls let alone say a part is on back order and somehow Jim Ellis had it in 1day.
Nov 15, 2024
Literally everything you need from a service department.
Literally everything you need from a service department. Easy, fast, friendly. I love them here.
Nov 01, 2024
Not the best recent experience …might be going to another
Not the best recent experience …might be going to another location for services and future car purchasing.
Oct 19, 2024
Solid and professional service.
Solid and professional service. Easy process, all items and questions addressed. Great communications throughout, thanks.
Aug 23, 2024
James went above and beyond to not only get my truck
James went above and beyond to not only get my truck fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on point. He kept me informed every step of the way. I’m new to the area and will only be taking my GMC to James at Jim Ellis GMC for all its future needs. I’d definitely recommend them to anyone I know in need of great quality service.

Kim South
Service BDC Representative
Nov 21, 2024
Service here was nothing short of amazing.
Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They said may take 4hrs, was done in 2hrs. Got my keys and off we went. I came here after a horrible experience at Rick Hendrick GMC in Duluth where they cant even return phone calls let alone say a part is on back order and somehow Jim Ellis had it in 1day.
Nov 15, 2024
Literally everything you need from a service department.
Literally everything you need from a service department. Easy, fast, friendly. I love them here.
Nov 01, 2024
Not the best recent experience …might be going to another
Not the best recent experience …might be going to another location for services and future car purchasing.
Aug 23, 2024
James went above and beyond to not only get my truck
James went above and beyond to not only get my truck fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on point. He kept me informed every step of the way. I’m new to the area and will only be taking my GMC to James at Jim Ellis GMC for all its future needs. I’d definitely recommend them to anyone I know in need of great quality service.
Jun 12, 2024
Great customer service and great workers they were fast
Great customer service and great workers they were fast and efficient! I will be back for my next servvice

Tom Floystrop
Service Consultant
Jan 26, 2025
My sales man and the sales manager were wonderful.
My sales man and the sales manager were wonderful. The shopping experience was enjoyable. I have had a number of experiences with the parts as well as the service department. Very professional group overall!
Jan 11, 2025
I have been bringing my cars and trucks here for years
I have been bringing my cars and trucks here for years even though I bought from a different dealer. I am happy with the service I get. Any problems that occur are dealt with quickly.
Jan 10, 2025
Service was quick and efficient.
Service was quick and efficient. Tom was a very good service rep. This was my second time using Ellis; I had been using Hendrick but prefer Ellis as the Service Dept of choice.
Dec 28, 2024
Friendly and professional staff, very knowledgeable and
Friendly and professional staff, very knowledgeable and thorough service. Thanks Jim Ellis, I always appreciate coming in!
Dec 05, 2024
They are very thorough.
They are very thorough. I love how they send me a video of everything they are doing:)

David Estrella
Sales Consultant
Jan 24, 2025
Very friendly and helpful.
Very friendly and helpful. Never felt pressured. Everyone was friendly and made the purchase process painless
Dec 31, 2024
Sami and David are the dynamic duo.
Sami and David are the dynamic duo. They go the extra mile to make sure the customer is happy.
Dec 19, 2024
Had a great experience recently with Charles at the Jim
Had a great experience recently with Charles at the Jim Ellis GMC dealership in Buford. Had my 2500 truck in for some service items and he was great to deal with. Quick follow up with me on an order and fatastic communication as the work was scheduled, started and completed.
Dec 06, 2024
Joe was very nice to me and my my mother while making the
Joe was very nice to me and my my mother while making the purchase and helping us get everything figured out. David was very helpful towards finding what I needed and what suited me while staying in my price range as well. I loved doing business with everyone there and was helped to the fullest extent.
Nov 29, 2024
I’m very satisfied with the customer service I will
I’m very satisfied with the customer service I will recommend this dealer to a friends

Anna Rogers
Service BDC Representative
Nov 21, 2024
Service here was nothing short of amazing.
Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They said may take 4hrs, was done in 2hrs. Got my keys and off we went. I came here after a horrible experience at Rick Hendrick GMC in Duluth where they cant even return phone calls let alone say a part is on back order and somehow Jim Ellis had it in 1day.
Nov 15, 2024
Literally everything you need from a service department.
Literally everything you need from a service department. Easy, fast, friendly. I love them here.
Nov 01, 2024
Not the best recent experience …might be going to another
Not the best recent experience …might be going to another location for services and future car purchasing.
Aug 23, 2024
James went above and beyond to not only get my truck
James went above and beyond to not only get my truck fixed, but gave me very fair pricing. He made sure I got an Uber ride home after I left my truck wet the dealership and his communication was on point. He kept me informed every step of the way. I’m new to the area and will only be taking my GMC to James at Jim Ellis GMC for all its future needs. I’d definitely recommend them to anyone I know in need of great quality service.
Jun 05, 2024
Very professional Got me in at a reasonable time and got
Very professional Got me in at a reasonable time and got me out at a very reasonable time with no problem

Lou Lamothe
Sales Consultant
Jan 24, 2025
Very friendly and helpful.
Very friendly and helpful. Never felt pressured. Everyone was friendly and made the purchase process painless
Sep 29, 2024
Very attentive and concerned to find a solution, very
Very attentive and concerned to find a solution, very good experience and comfortable with my purchase.
Aug 22, 2024
The process was enjoyable and they worked as a team to
The process was enjoyable and they worked as a team to make sure our needs were met.
Jul 23, 2024
Lou and Sami were great I really appreciated all the
Lou and Sami were great I really appreciated all the effort that went into making me happy and comfortable with my purchase. I would highly recommend Jim Ellis to my friends and family.
Jul 02, 2024
Lou is a very good sales man, helped me get a good truck.
Lou is a very good sales man, helped me get a good truck. Thank You

Harrison Henry
Sales Consultant
Dec 08, 2024
We worked out all deal quickly and efficiently and the
We worked out all deal quickly and efficiently and the process was smooth and fast!
Oct 17, 2024
Like the dealership good selection Harrison was coutious
Like the dealership good selection Harrison was coutious and helpful like the truck rides good
Sep 01, 2024
First service went well, however they left off cap from
First service went well, however they left off cap from tire stem & didn’t refill DEF. Thought the service.Came with a wash but didn’t.
Aug 31, 2024
We went by to look at a particular vehicle and bought
We went by to look at a particular vehicle and bought another! Fred, Harrison and Andreay were absolutely wonderful to work with! No one was pushy at all which is a huge bonus! Thanks for wonderful service and being so easy to work with!
Jun 13, 2024
Melissa Toole in the service department provided
Melissa Toole in the service department provided exceptional service. She was professional, knowledgeable, and kept me informed throughout the process. Her genuine care and attention to detail made the experience seamless. I highly recommend Melissa for her outstanding customer service and dedication. Thank you, Melissa!

Jason Ropp
Parts Manager
Feb 05, 2025
Richard Newton is the best!
Richard Newton is the best! Kind, helpful considerate, Everyone was cordial and went out of their way to sure I was taken care of. The facilities were top notch..... clean and classy. This was my third truck purchased at Jim Ellis and every experience has been great.
Dec 09, 2024
Purchasing a vehicle and service department was a joy to
Purchasing a vehicle and service department was a joy to work with. Timely and professional personal.
Aug 10, 2024
Great experience with Sales and Service.
Great experience with Sales and Service. I highly recommend this dealership based on customer service and professionalism.
Sep 29, 2023
Last Four times I have had service work done there have
Last Four times I have had service work done there have been problems with the work you have done
Jul 13, 2023
The staff is always helpful and accommodating!
The staff is always helpful and accommodating! They typically go over and beyond for customers!

Phil Scott
Sales Consultant
Jun 12, 2024
Had an awesome experience.
Had an awesome experience. Phil is great. Mike is the worst. This is my 3rd or 4th vehicle from you guys, and I will continue buying from you! Thanks for always making things right.
Jun 05, 2024
Phil was my contact.
Phil was my contact. He did an amazing job from start to finish with the team. Wish I could’ve received a better interest rate from the finance team but it’s where the market is.
May 29, 2024
Great customer service, very attentive, overall an
Great customer service, very attentive, overall an amazing Organization. The salesman listens. Must definitely will recommend.
May 16, 2024
Phil was our salesman and he was very easy to work with
Phil was our salesman and he was very easy to work with while shopping for a truck. He was eager to answer our questions and find information. He has even followed up after to make sure everything was taken care of.
May 16, 2024
Best service experience in my history of owning cars and
Best service experience in my history of owning cars and getting them serviced. Thank you!!