Staff
Management
Joe Marengo
Sales Manager
Sami Karaki
Sales Manager
Kristin Buffington
Service BDC Director
Ron Gay
Service and Parts Director
Jason Dowdy
General Manager
Service
James Stecker
Service Advisor
Ed Barnes
Service Advisor
Charles Prayor
Service Consultant
Nick Rose
Service Manager
Brandon Cannon
Service Lane Manager
Melissa Toole
Service Consultant
Christie Ledbetter
Service BDC Manager
Tom Floystrop
Service Consultant
Kim South
Service BDC Representative
Sales
Craig Ebel
Sales
Richard Newton
Sales Representative
Fred Lovette
Sales Representative
Morris Walker
Sales Representative
Ben Atuegwu
Sales Consultant
David Estrella
Sales Consultant
Nick Jean-Gilles
Sales Consultant
Phil Scott
Sales Consultant
Victor Harris
Sales Consultant
Chris Reyes
Sales Consultant
Dmytro Darahan
Sales Consultant
Cristian Prado
Sales Consultant
Otis Louden
Sales Consultant
Umer Mughal
Sales Consultant
Finance
Jovan Riley
Finance Manager
Ken Wang
Finance Manager
Andrey Nikolaev
Finance Manager
Internet
Richard Nourie
Internet Sales Manager
Parts
Jason Ropp
Parts Manager
Joe Marengo
Sales Manager
May 01, 2025
Recently purchased a 2025 GMC 1500 and the process went
Recently purchased a 2025 GMC 1500 and the process went very smoothly. My salesperson, Victor was a true professional and recommend asking for him if you are in the market for a new GMC. The Sales Manager was very helpful with a minor repair that was needed after purchasing. I also worked with their Service Manager, and he is top notch. Very attentive and took care of all the issues. Very professional group and look forward to building a strong relationship with their service team!!!
Apr 18, 2025
Jim Ellis Buick GMC is a great place if you are looking
Jim Ellis Buick GMC is a great place if you are looking to purchase a vehicle. Our sales rep has been Nick since 2019 from his previous work place & we are so happy to have followed him here. We are so happy with our vehicle purchase & with the delicacy they treat their customers. I definitely recommend Jim Ellis Buick!
Mar 28, 2025
Best experience I’ve ever had at any dealership.
Best experience I’ve ever had at any dealership. Even after delivery of my truck I had ordered a bed mat that was delivered to the dealership. I picked it up only to get home and opened the box to find they gave me the wrong item. I called and they confirmed it. Rather than me having to make another 2 hour round trip to get my mat, they sent one of their drivers to deliver it to me and pick up the wrong item. They have been great to work with.
Mar 27, 2025
Easy to deal with.
Easy to deal with. Dropped off my car for recalls. Informative and quick service. Ed was very friendly. Answered all my questions.
Mar 24, 2025
Staff was very professional, courteous, and responsive.
Staff was very professional, courteous, and responsive. They did a great job answering my questions and following up. Will defiantly visit them for my next vehicle purchase.
Sami Karaki
Sales Manager
May 12, 2025
Great experience!
Great experience!! Nick did everything to help us, took the time to know what was importance for a new car, our needs and work with us, I recommend Jim Ellis dealership.
May 02, 2025
Very professional.
Very professional. First time I was a little bit disappointed because I had some expectations and we had a little misunderstanding. But the next day they called me and could solve it out. Also great customer service.
Apr 18, 2025
There sales man chris amazing guy got me the best deal
There sales man chris amazing guy got me the best deal over all had the best experience I’ve ever had at gmc
Mar 17, 2025
This is the second car I have bought from Fred.
This is the second car I have bought from Fred. I love the Buick Encore they are fun to drive. The turbo engine makes them fast and the 18’ tires are nice smooth ride.
Mar 02, 2025
Well organized, wanted to please.
Well organized, wanted to please. The salesman did a great job. Came through with their promises
James Stecker
Service Advisor
Apr 08, 2025
James is knowledgeable and professional with his service.
James is knowledgeable and professional with his service. James understands the situation clearly and able to explain best recommendations.
Apr 03, 2025
Convenient and quick repair.
Convenient and quick repair. Did not hard sell additional work not needed immediately Will go back.
Mar 31, 2025
This is the best dealership.
This is the best dealership. Always a great experience when I go there. I will also refer them to friends
Mar 25, 2025
Dealing with James I have had a good experience.
Dealing with James I have had a good experience. Doesn't try to sale me on stuff I don't need like other dealerships. I trust him and only like dealing with him whenever I need service for my Yukon.
Mar 22, 2025
Excellent service repair seems to have fixed the problem
Excellent service repair seems to have fixed the problem thank you we like our Buick
Ed Barnes
Service Advisor
May 08, 2025
I had an appointment scheduled, but when I arrived at the
I had an appointment scheduled, but when I arrived at the dealership, there were no other customers waiting—yet I was left standing around while multiple salespeople took their time and seemed in no rush to assist. I waited for about five minutes with no acknowledgment, despite the place being quiet. It felt disorganized and dismissive, especially considering I had booked ahead. The lack of urgency and clear communication made for a frustrating and disappointing experience.
Apr 25, 2025
They are the best Dealership around,everyone in there is
They are the best Dealership around,everyone in there is very friendly, That s why I brought my SUV there
Apr 23, 2025
Great guy .
Great guy . Very professional. Communicates well. Send me Lyft to pick my truck up. Thank you
Apr 17, 2025
Great service, fast, efficient, and courteous, I was able
Great service, fast, efficient, and courteous, I was able to get in there earlier than my appointment and they took care of me right away
Apr 14, 2025
Very professional always have you in and out and
Very professional always have you in and out and employees always have a smile on their face And never pressure you to get extra repairs done
Craig Ebel
Sales
Apr 25, 2025
They are the best Dealership around,everyone in there is
They are the best Dealership around,everyone in there is very friendly, That s why I brought my SUV there
Feb 22, 2025
Great Dealership and sales and service dept.
Great Dealership and sales and service dept. They do great customer service and good knowledge about the vehicles.
Feb 21, 2025
I contacted Craig and as always he was great, knowing the
I contacted Craig and as always he was great, knowing the product and with great customer service. I bought the truck from him, negotiating with him and Shelton was very professional. Overall, Shelton, Craig and fiance was great. Awesome experience and will be definitely be back.
Feb 01, 2025
I purchased a new GMC Canyon in late Nov 2024 at Jim
I purchased a new GMC Canyon in late Nov 2024 at Jim Ellis GMC at the Mall of GA. The experience before purchasing, while purchasing and after the purchase was exceptionally great. Richard (sales manager) and Craig instantly responded to any question that I had and went the extra mile to make sure that I was happy about the whole experience. I am retired and I have bought vehicles from many dealers in my lifetime, but I have never encountered a dealership that is this responsive to customer request and dedicated to customer satisfaction. I drove from Nashville TN to Buford GA because of the fantastic discount offered on the truck and never expected that I would also find a dealership that employed people that made customer satisfaction their priority. Hats off to Richard and Craig and all of the folks at Jim Ellis Buick GMC at the Mall of GA.
Jan 27, 2025
The Jim Ellis experience was phenomenal.
The Jim Ellis experience was phenomenal. After several months of working through them for a GM warranty issue that Tom and Nick in service just couldn’t resolve- GM parts supply problem- I had no choice but to purchase a vehicle. Chris; my sales guy, heard exactly what I was up against and helped me find a great new car. With everyone there at the MOG location- I finally had a vehicle after 6 long months of a GM nightmare. Thank you to everyone involved!
Jovan Riley
Finance Manager
May 03, 2025
He was a very friendly helpful and efficient sale me .
He was a very friendly helpful and efficient sale me . He listened to all my questions and answered them well. Great experience
Apr 26, 2025
Can not believe they would not take employee
Can not believe they would not take employee friends/family code we recent form a friend of ours. That is ridiculous, also the price you have on the car should be the actual price of the vehicle not to find out after that you fraudulently charge $10,000 more for whatever you decided to add to vehicle paint (xx) whatever else. That should be left up to the customer and fully stated on price tag on vehicle. That is sneaky and undermining. Snacks would be nice for diabetics over 2 hrs to get things done
Apr 25, 2025
They are the best Dealership around,everyone in there is
They are the best Dealership around,everyone in there is very friendly, That s why I brought my SUV there
Apr 20, 2025
This was the best car buying experience I’ve had.
This was the best car buying experience I’ve had. No upselling. I was in and out quickly. Nick is top class.
Apr 18, 2025
Love our new car!
Love our new car! Super easy place to work with and got the job done fast. Nick was great!!
Richard Newton
Sales Representative
Apr 25, 2025
Excellent service friendly professional with a smile!
Excellent service friendly professional with a smile! I would recommend this dealership to friends and family.
Mar 30, 2025
A Friendly, knowledgeable, and professional staff that
A Friendly, knowledgeable, and professional staff that was willing to negotiate to ensure the customer was satisfied.
Feb 19, 2025
Great experience!
Great experience! The little things too. Filling up truck, and servicing vehicle. But overall GREAT. We will be back again in the next purchase! Thanks Mike Underwood
Feb 05, 2025
Quick and painless…Glen Stark was great.
Quick and painless…Glen Stark was great. I don’t know anything else to write.
Feb 05, 2025
Richard Newton is the best!
Richard Newton is the best! Kind, helpful considerate, Everyone was cordial and went out of their way to sure I was taken care of. The facilities were top notch..... clean and classy. This was my third truck purchased at Jim Ellis and every experience has been great.
Fred Lovette
Sales Representative
Apr 16, 2025
Victor was very professional and courteous.
Victor was very professional and courteous. He was a pleasure to speak with. I live out of state and he made my car buying experience awesome! Highly recommend!
Mar 29, 2025
Fred is the best!
Fred is the best! He gave me space to walk around and look at all the cars. Once I decided on what I wanted he came and answered all my questions. He truly was the best and most honest sales man.
Mar 17, 2025
This is the second car I have bought from Fred.
This is the second car I have bought from Fred. I love the Buick Encore they are fun to drive. The turbo engine makes them fast and the 18’ tires are nice smooth ride.
Mar 01, 2025
Fred and Sam are awesome this is third vehicle we have
Fred and Sam are awesome this is third vehicle we have bought from them they are extremely helpful
Jan 28, 2025
Melissa is a very experienced customer service person
Melissa is a very experienced customer service person with much compassion. She provided excellent service in a timely manner.
Kristin Buffington
Service BDC Director
May 15, 2024
Excellent buying experience at Jim Ellis, great price,
Excellent buying experience at Jim Ellis, great price, great knowledge. I would definitely buy from them again.
Jan 17, 2024
They have been very good to me and helped me with my car
They have been very good to me and helped me with my car problems several times.
Aug 28, 2023
This dealer has a major mixup in their database and they
This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it.
May 19, 2023
i love this dealership i am always satisfied with
i love this dealership i am always satisfied with everything i request done to the car
Jan 27, 2023
I use Jim Ellis to maintain my Buick Enclave because they
I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be completed
Ron Gay
Service and Parts Director
Dec 13, 2024
Service and communication were good.
Service and communication were good. Service writer was knowledgeable and the service manager explained the recall.
Dec 02, 2024
Visit was efficient and professional.
Visit was efficient and professional. Dropped us off at Mall of GA while doing the repair. Picked us up when they were finished.
Nov 21, 2024
Service here was nothing short of amazing.
Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They said may take 4hrs, was done in 2hrs. Got my keys and off we went. I came here after a horrible experience at Rick Hendrick GMC in Duluth where they cant even return phone calls let alone say a part is on back order and somehow Jim Ellis had it in 1day.
Nov 20, 2024
Ordered custom truck and it’s awesome took it in for
Ordered custom truck and it’s awesome took it in for service they were prompt
Nov 15, 2024
Literally everything you need from a service department.
Literally everything you need from a service department. Easy, fast, friendly. I love them here.
Jason Dowdy
General Manager
Apr 06, 2025
Would give 5 stars had not driven two hrs to dealership
Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A.
Mar 24, 2025
Staff was very professional, courteous, and responsive.
Staff was very professional, courteous, and responsive. They did a great job answering my questions and following up. Will defiantly visit them for my next vehicle purchase.
Feb 21, 2025
I contacted Craig and as always he was great, knowing the
I contacted Craig and as always he was great, knowing the product and with great customer service. I bought the truck from him, negotiating with him and Shelton was very professional. Overall, Shelton, Craig and fiance was great. Awesome experience and will be definitely be back.
Jan 01, 2025
Great experience!
Great experience! Everyone was professional and knowledgeable. Jason Dowdy is amazing . I love my new AT4
Dec 31, 2024
Sami and David are the dynamic duo.
Sami and David are the dynamic duo. They go the extra mile to make sure the customer is happy.
Morris Walker
Sales Representative
Apr 08, 2025
Jim Ellis GMC dealer in Buford Georgia my experience with
Jim Ellis GMC dealer in Buford Georgia my experience with the salesman Morris Walker I do believe that was his name he was very helpful from the beginning he saw me drive up and immediately asked me could he help me I found my experience there to be very he was very knowledgeable about everything told me different cars tell me what the modern convenience that the car had to offer and it just explain everything in real big detail and I appreciate it I thanked him very much as far as everybody else they were very nice very receptive and I offered to help as soon as I walk through the door so I was pleased with that so I have no qualms about returning to buy another vehicle or referring other people there thank you
Dec 21, 2024
Dealership was good.
Dealership was good. Not pleased with General Motors advertising lies about financing. Like the truck
May 01, 2024
The people at Jim Ellis went above and beyond to make
The people at Jim Ellis went above and beyond to make sure I had the perfect vehicle! They stayed in constant communication and made extra effort to find the accessories I was looking for. Highly recommend!
Apr 06, 2024
From our sales associate, sales manager, and the
From our sales associate, sales manager, and the financing specialist, everyone at Jim Ellis was amazing!
Jan 26, 2024
Service was awesome as usual.
Service was awesome as usual. Great location, great employees. The service manager always make sure all customers are satisfied with the service done.
Charles Prayor
Service Consultant
Apr 23, 2025
Great guy .
Great guy . Very professional. Communicates well. Send me Lyft to pick my truck up. Thank you
Apr 09, 2025
My service advisor, Charles did a great job assisting me
My service advisor, Charles did a great job assisting me with the service needed on my truck.
Mar 19, 2025
my communication with Charles was excellent.
my communication with Charles was excellent. He was a great service advisor to work with.
Mar 13, 2025
Thanks as always to the team and Brandon cannon thank you
Thanks as always to the team and Brandon cannon thank you very much for all your great work and attention
Mar 14, 2025
Fantastic dealership was a pleasure service was great
Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here
Nick Rose
Service Manager
Apr 06, 2025
Would give 5 stars had not driven two hrs to dealership
Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A.
Mar 22, 2025
Excellent service repair seems to have fixed the problem
Excellent service repair seems to have fixed the problem thank you we like our Buick
Mar 14, 2025
Fantastic dealership was a pleasure service was great
Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here
Mar 13, 2025
They problem was not resolved.
They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care.
Feb 25, 2025
James went above and beyond to ensure the repairs were
James went above and beyond to ensure the repairs were complete on my car. He kept me I formed every step of the way. His attention to detail was much appreciated
Ken Wang
Finance Manager
May 12, 2025
Great experience!
Great experience!! Nick did everything to help us, took the time to know what was importance for a new car, our needs and work with us, I recommend Jim Ellis dealership.
Apr 25, 2025
Excellent service friendly professional with a smile!
Excellent service friendly professional with a smile! I would recommend this dealership to friends and family.
Apr 18, 2025
Jim Ellis Buick GMC is a great place if you are looking
Jim Ellis Buick GMC is a great place if you are looking to purchase a vehicle. Our sales rep has been Nick since 2019 from his previous work place & we are so happy to have followed him here. We are so happy with our vehicle purchase & with the delicacy they treat their customers. I definitely recommend Jim Ellis Buick!
Apr 16, 2025
Victor was very professional and courteous.
Victor was very professional and courteous. He was a pleasure to speak with. I live out of state and he made my car buying experience awesome! Highly recommend!
Jul 06, 2018
Purchased a 2018 GMC Sierra 2500HD with All Terrain
The experience was awesome and amazing. I would recommend anyone to visit this dealership. My new truck is awesome and I purchased the dealer vendor lift kit, I LOVE MY NEW TRUCK and the full experience from start to finish!!!!
Brandon Cannon
Service Lane Manager
May 10, 2025
I wish that someone would greet customers at the door
I wish that someone would greet customers at the door when walking in to the service area! . No one spoke to me at all! I just stood waiting to see who I could get to see me! I finally said something! I was very disappointed! It felt like no one wanted to help me at all!! There were plenty of clerks too! A long time ago when I've been there someone came right up.. not any more!!
May 06, 2025
Service dept.
Service dept.is excellent. Your phone system/answer Service is terrible. It hung up on me several times.
Apr 29, 2025
Very professional and explained the service in detail.
Very professional and explained the service in detail. He had my vehicle in and out in no time.
Apr 25, 2025
Absolutely great!
Absolutely great! Purchased the automobile over a year ago and the outstanding customer service remains professional, friendly and with a smile. Thank you Brandon fir the awesome communication.
Apr 25, 2025
Excellent service friendly professional with a smile!
Excellent service friendly professional with a smile! I would recommend this dealership to friends and family.
Ben Atuegwu
Sales Consultant
May 02, 2025
Very professional.
Very professional. First time I was a little bit disappointed because I had some expectations and we had a little misunderstanding. But the next day they called me and could solve it out. Also great customer service.
Jan 24, 2025
Very friendly and helpful.
Very friendly and helpful. Never felt pressured. Everyone was friendly and made the purchase process painless
Jan 18, 2025
Ben in sales and James in service have both been a
Ben in sales and James in service have both been a pleasure to work with.
Jan 17, 2025
The team at Jim Ellis GMC made buying my wife a suv for
The team at Jim Ellis GMC made buying my wife a suv for Christmas easy
Jul 06, 2024
Everyone was very nice and efficient.
Everyone was very nice and efficient. We love GMC of Buford. I will definitely recommend to everyone.
Melissa Toole
Service Consultant
Apr 18, 2025
Jim Ellis Buick GMC is a great place if you are looking
Jim Ellis Buick GMC is a great place if you are looking to purchase a vehicle. Our sales rep has been Nick since 2019 from his previous work place & we are so happy to have followed him here. We are so happy with our vehicle purchase & with the delicacy they treat their customers. I definitely recommend Jim Ellis Buick!
Apr 06, 2025
Would give 5 stars had not driven two hrs to dealership
Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A.
Mar 14, 2025
Fantastic dealership was a pleasure service was great
Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here
Mar 14, 2025
Service advisor or customer service, I didn’t get her
Service advisor or customer service, I didn’t get her name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our car to get serviced at GMC Mall of Georgia.
Mar 13, 2025
They problem was not resolved.
They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care.
Christie Ledbetter
Service BDC Manager
Apr 14, 2025
Very professional always have you in and out and
Very professional always have you in and out and employees always have a smile on their face And never pressure you to get extra repairs done
Apr 06, 2025
Would give 5 stars had not driven two hrs to dealership
Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A.
Mar 14, 2025
Fantastic dealership was a pleasure service was great
Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here
Mar 13, 2025
They problem was not resolved.
They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care.
Jan 01, 2025
Once again… another perfect visit at Jim Ellis Buick gmc…
Once again… another perfect visit at Jim Ellis Buick gmc… service advisor is a rock star. Always gives me the best service!
Tom Floystrop
Service Consultant
Apr 14, 2025
Very professional always have you in and out and
Very professional always have you in and out and employees always have a smile on their face And never pressure you to get extra repairs done
Apr 06, 2025
Would give 5 stars had not driven two hrs to dealership
Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A.
Mar 22, 2025
Good communication and attentive service.
Good communication and attentive service. Tom did a great job dealing with the whole repair.
Mar 14, 2025
Fantastic dealership was a pleasure service was great
Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here
Mar 13, 2025
They problem was not resolved.
They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care.
Kim South
Service BDC Representative
Apr 06, 2025
Would give 5 stars had not driven two hrs to dealership
Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A.
Mar 14, 2025
Fantastic dealership was a pleasure service was great
Fantastic dealership was a pleasure service was great people very friendly and knowledgeable will continue to have my truck serviced here
Mar 13, 2025
They problem was not resolved.
They problem was not resolved. The sensor is still not working. Unfortunately, my experience at this particular locations is full of long waiting time, and bad customer care.
Nov 21, 2024
Service here was nothing short of amazing.
Service here was nothing short of amazing. I got in, they took the truck, I told them I would wait for the repair, they showed me the waiting room area and where coffee and drinks are. They said may take 4hrs, was done in 2hrs. Got my keys and off we went. I came here after a horrible experience at Rick Hendrick GMC in Duluth where they cant even return phone calls let alone say a part is on back order and somehow Jim Ellis had it in 1day.
Nov 15, 2024
Literally everything you need from a service department.
Literally everything you need from a service department. Easy, fast, friendly. I love them here.
David Estrella
Sales Consultant
Mar 28, 2025
Best experience I’ve ever had at any dealership.
Best experience I’ve ever had at any dealership. Even after delivery of my truck I had ordered a bed mat that was delivered to the dealership. I picked it up only to get home and opened the box to find they gave me the wrong item. I called and they confirmed it. Rather than me having to make another 2 hour round trip to get my mat, they sent one of their drivers to deliver it to me and pick up the wrong item. They have been great to work with.
Feb 21, 2025
I am so glad I purchased a vehicle here at Jim Ellis GMC
I am so glad I purchased a vehicle here at Jim Ellis GMC Mall of Ga. I worked with Sales associate David and his sales manager Sammy both of them were very professional and made the process super easy for me and my wife. The environment is very laid back and inviting. I highly recommend considering this dealer for your next purchase. Thanks to Jovan in finance as well, he was professional and explained all the paperwork in detail.
Jan 24, 2025
Very friendly and helpful.
Very friendly and helpful. Never felt pressured. Everyone was friendly and made the purchase process painless
Dec 31, 2024
Sami and David are the dynamic duo.
Sami and David are the dynamic duo. They go the extra mile to make sure the customer is happy.
Dec 19, 2024
Had a great experience recently with Charles at the Jim
Had a great experience recently with Charles at the Jim Ellis GMC dealership in Buford. Had my 2500 truck in for some service items and he was great to deal with. Quick follow up with me on an order and fatastic communication as the work was scheduled, started and completed.
Nick Jean-Gilles
Sales Consultant
May 12, 2025
Great experience!
Great experience!! Nick did everything to help us, took the time to know what was importance for a new car, our needs and work with us, I recommend Jim Ellis dealership.
May 08, 2025
We had a great experience working with Nick at Jim Ellis.
We had a great experience working with Nick at Jim Ellis. He was super friendly, helpful, and never pushy throughout the process. He responded quickly to our questions and made sure everything went smoothly. Highly recommend working with him!
May 07, 2025
Honest, Smart, Quick.
Honest, Smart, Quick. Real professional and enjoyed working with him. He's definitely a go to Salesman
May 03, 2025
He was a very friendly helpful and efficient sale me .
He was a very friendly helpful and efficient sale me . He listened to all my questions and answered them well. Great experience
Apr 27, 2025
Very nice staff.
Very nice staff. Nick was easy to work with and we ended up getting a good deal on a nice car.
Richard Nourie
Internet Sales Manager
Aug 05, 2017
really good experience at Jim Eliis
We purchased a certified pre-owned GMC truck. Alan and Richard did a great job working out details and getting us the desired vehicle quickly with quality of service in mind. Fred was one of my better experiences with the finance process...he was not pushy with "extras". We discussed and if I said no we moved on. I will definitely recommend JIM Ellis GMC. Thanks again!
Jul 24, 2017
Car buying nightmare!
I am extremely DISAPPOINTED WITH MY SALES PERSON RICHARD NOURIE. I purchased a 2017 Yukon from Richard on Friday 7/21. At that time I traded in my 2012 Tahoe. Everything leading up to Friday went smoothly. Richard had even set the Yukon aside so it would be available when I arrived. Fast forward to today (3 days later), I called Richard to tell him my brother-in-law wanted to buy the Tahoe I had traded in. He informed me the vehicle was in the service department and that he would forward me the report once he had it. I never heard back from his during the day so I reached out to him later in the evening. At that point he told me that he had left the dealership to deliver a car to Kennesaw and simply forgot to set the vehicle aside for me. When he returned to the vehicle, another buyer was test driving the Tahoe and ended up buying it right out from under us! Richard Nourie dropped the ball, and offered no apologies! This is the second time I've dealt with Jim Ellis. The first time in Chamblee was miserable. This time in Buford started good, but ended horribly! I will absolutely NOT being doing any further business with Jim Ellis. Too many players in the car-buying game!
Jul 16, 2017
Professional, courteous, hospitable
I bought my first vehicle from Jim Ellis on Thursday, July 13. I had initially called the dealership about it the week before, Friday, July 7. From the initial inquiry I made, to the moment that I went to pick my vehicle up, I can't express the amazing way that I was treated through the entirety of the process. Between Rebecca Tipton, Richard Nourie, and Amanda Ragsdale, it was the best purchasing experience I think that I could have ever had. They welcomed me hospitably, treated me courteously, and the professionalism with which I was treated as a customer is seldom seen in many a purchasing atmosphere. I am pleased, and satisfied, with the treatment, and the contact they used to make sure that they could put me in the vehicle that I wanted. They are all certainly worth recommending.
Jul 10, 2017
Awesome
Richard was great in assisting us with buying our truck. He was very professional and knowledgeable on all models of the Sierra 1500. I would recommend Jim Ellis GMC to everyone.
May 11, 2017
Great auto purchase experience
Richard Nourie was great, made deal for Chevy Cruze, on the phone, Drove 6 hours from Jackson Al. To make the purchase. The entire experience far exceeded my expectations, will seriously consider purchasing another auto from Jim Ellis in the future.
Jason Ropp
Parts Manager
Feb 05, 2025
Richard Newton is the best!
Richard Newton is the best! Kind, helpful considerate, Everyone was cordial and went out of their way to sure I was taken care of. The facilities were top notch..... clean and classy. This was my third truck purchased at Jim Ellis and every experience has been great.
Dec 09, 2024
Purchasing a vehicle and service department was a joy to
Purchasing a vehicle and service department was a joy to work with. Timely and professional personal.
Aug 10, 2024
Great experience with Sales and Service.
Great experience with Sales and Service. I highly recommend this dealership based on customer service and professionalism.
Sep 29, 2023
Last Four times I have had service work done there have
Last Four times I have had service work done there have been problems with the work you have done
Jul 13, 2023
The staff is always helpful and accommodating!
The staff is always helpful and accommodating! They typically go over and beyond for customers!
Phil Scott
Sales Consultant
Jun 12, 2024
Had an awesome experience.
Had an awesome experience. Phil is great. Mike is the worst. This is my 3rd or 4th vehicle from you guys, and I will continue buying from you! Thanks for always making things right.
Jun 05, 2024
Phil was my contact.
Phil was my contact. He did an amazing job from start to finish with the team. Wish I could’ve received a better interest rate from the finance team but it’s where the market is.
May 29, 2024
Great customer service, very attentive, overall an
Great customer service, very attentive, overall an amazing Organization. The salesman listens. Must definitely will recommend.
May 16, 2024
Phil was our salesman and he was very easy to work with
Phil was our salesman and he was very easy to work with while shopping for a truck. He was eager to answer our questions and find information. He has even followed up after to make sure everything was taken care of.
May 16, 2024
Best service experience in my history of owning cars and
Best service experience in my history of owning cars and getting them serviced. Thank you!!
Andrey Nikolaev
Finance Manager
May 02, 2025
Very professional.
Very professional. First time I was a little bit disappointed because I had some expectations and we had a little misunderstanding. But the next day they called me and could solve it out. Also great customer service.
May 01, 2025
Recently purchased a 2025 GMC 1500 and the process went
Recently purchased a 2025 GMC 1500 and the process went very smoothly. My salesperson, Victor was a true professional and recommend asking for him if you are in the market for a new GMC. The Sales Manager was very helpful with a minor repair that was needed after purchasing. I also worked with their Service Manager, and he is top notch. Very attentive and took care of all the issues. Very professional group and look forward to building a strong relationship with their service team!!!
Apr 27, 2025
Very nice staff.
Very nice staff. Nick was easy to work with and we ended up getting a good deal on a nice car.
Apr 18, 2025
There sales man chris amazing guy got me the best deal
There sales man chris amazing guy got me the best deal over all had the best experience I’ve ever had at gmc
Apr 17, 2025
Nick and his team took great care of me.
Nick and his team took great care of me. The service was fast, efficient, and hassle-free.
Victor Harris
Sales Consultant
May 01, 2025
Recently purchased a 2025 GMC 1500 and the process went
Recently purchased a 2025 GMC 1500 and the process went very smoothly. My salesperson, Victor was a true professional and recommend asking for him if you are in the market for a new GMC. The Sales Manager was very helpful with a minor repair that was needed after purchasing. I also worked with their Service Manager, and he is top notch. Very attentive and took care of all the issues. Very professional group and look forward to building a strong relationship with their service team!!!
Apr 16, 2025
Victor was very professional and courteous.
Victor was very professional and courteous. He was a pleasure to speak with. I live out of state and he made my car buying experience awesome! Highly recommend!
Chris Reyes
Sales Consultant
May 10, 2025
I stroll in the parking lot.
I stroll in the parking lot. Chris came directly out. It was probably right at seven. He listened to what I had to say. We went on a test ride. He and the finance manager stayed till 930 that night and close a very good deal for me since then they have followed up with items. They said they would take care of. I bought a lot of cars and trucks in my days and I have never ever. I've referred to friends already
Apr 18, 2025
There sales man chris amazing guy got me the best deal
There sales man chris amazing guy got me the best deal over all had the best experience I’ve ever had at gmc
Dmytro Darahan
Sales Consultant
May 02, 2025
Very professional.
Very professional. First time I was a little bit disappointed because I had some expectations and we had a little misunderstanding. But the next day they called me and could solve it out. Also great customer service.
Cristian Prado
Sales Consultant
May 01, 2025
Salesman was great.
Salesman was great.everyone welcoming and professional.will recommend.good deal on suv.great service