Certified Pre-Owned Frequent Questions


Please note: while we try to keep this information updated, it is subject to change.  The written documentation that you receive in your GM Certified pre-owned owner's packet will supersede any of the information included here.
 
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What does owning a "Certified pre-owned" Buick or GMC mean?

Purchase a GM Certified Used Vehicle, and you're purchasing total confidence. With a 117-point inspection, two great GM warranties, free vehicle history report - and more - a GM Certified Used Vehicle delivers more satisfaction and certainty than an ordinary used vehicle. All of our vehicles will leave you satisfied and worry free.

Eligibility Requirements for GM Certified Used Vehicles:
  • 2007 and newer
  • Maximum 75,000 miles
  • Meets mechanical and appearance standards
  • All original equipment present and working as new
  • Meets mechanical and appearance standards
  • Clean title

Click Here to see the Certified pre-owned Buick and GMC vehicles in stock!



What are the benefits of owning a Certified pre-owned Buick or GMC?

Benefits of GM Certified Vehicles:
  • Warranty
  • 12-Month / 12,000-Mile Bumper-to-Bumper Warranty
  • 100,000-Mile / 6-Year Powertrain Limited Warranty
  • Courtesy Transportation
  • Roadside Assistance
  • $0 Deductible
Other benefits of the Certified pre-owned program include XM Radio and OnStar Trial Offersand a 3-day / 150-mile guarantee!



What are the terms of the 12-Month / 12,000-Mile Bumper-to-Bumper Warranty?

Every GM Certified Used Vehicle comes with a 12-Month / 12,000-Mile Bumper-to-Bumper Warranty. That's four times better coverage than Chrysler, Ford and Toyota.  Coverage will last for one year from the purchase date, or up to 12,000 miles, whichever comes first.  Almost every part of our vehicles are covered. See below for the list of exclusions:

What's not covered:
  • Tire Damage or Wear
  • Damage Due to Bed liners
  • Damage Due to Accident, Misuse or Alteration
  • Collision, fire, theft, freezing, vandalism, riot, explosion or objects striking the vehicle.
  • Misuse of the vehicle such as driving over curbs, overloading, racing or other competition. Proper vehicle use is discussed in the owner manual.
  • Alteration or modification to the vehicle including the body, chassis or components after final assembly by GM.
  • Coverages do not apply if the odometer has been disconnected, its reading has been altered, or mileage cannot be determined.
  • Damage or Corrosion Due to Environment, Chemical Treatments, and/or Aftermarket Products
  • Damage Due to Insufficient or Improper Maintenance
  • Damage Due to Contaminated or Poor Quality Fuel Maintenance
Important: This warranty is void on vehicles currently or previously titled as salvaged, scrapped, junked or totaled.



What are the terms of the 100,000-Mile / 6-Year Powertrain Limited  Warranty?

Each GM Certified comes with a transferable 6-Year/100,000-Mile Powertrain Limited Warranty with no deductible, plus roadside assistance and courtesy transportation. That's the best coverage in America ? a whole new level of value, confidence and protection.  GM Certified Used Vehicles stands behind its vehicles 100%.  

Covered Engine Components:
  • Cylinder head
  • Block
  • Timing gears
  • Timing chain
  • Timing cover
  • Oil pump/oil pump housing
  • OHC carriers
  • Valve covers
  • Oil pan, seals
  • Gaskets
  • Turbocharger
  • Supercharger and all internal lubricated parts as well as manifolds, flywheel, water pump, harmonic balancer and engine mount
  • Timing belts are covered until the first scheduled maintenance interval

Transmission / Transaxle / Transfer case:
  • Case
  • All internal lubricated parts
  • Torque converter
  • Transfer case
  • Transmission/transaxle mounts, seals and gaskets

Drive Systems:
  • Final drive housing
  • All internal lubricated parts
  • Axle shafts and bearings
  • Constant velocity joints
  • Axle housing
  • Propeller shafts
  • Universal joints
  • Wheel bearings
  • Locking hubs
  • Front differential actuator
  • Supports
  • Front and rear hub bearings
  • Seals and gaskets

All the above items are not covered for damage due to accident, misuse, alteration, insufficient or improper maintenance, contaminated or poor quality fuel. For complete details refer to your Warranty and Owner Assistance Information booklet.



What is included in the GM Certified pre-owned Courtesy Transportation and Roadside Assistance Programs?

GM Certified Used Vehicles is proud to offer the response, security and convenience of the 24-hour Roadside Assistance Program for a period of five years or 100,000 miles, whichever comes first (from original in-service date).

Plus, during the warranty coverage period, this program provides alternate transportation and/or reimbursement of certain transportation expenses under the Courtesy Transportation Program if your vehicle requires warranty repairs.



What are the 117 points inspected on the pre-owned Buick and GMC vehicles that are marked Certified?

GM Certified Used Vehicles Inspection

Road Test
1.    Check vehicle history (GM VIS) and CARFAX vehicle history report
2.    Check for open safety campaigns
3.    Owner?s manual / Warranty booklet present
4.    Seat belts / retractors / air bags (wear operation)
5.    Mirrors (operation, heat, inside-outside)
6.    Indicator lights / gauges / warning tones (operation, lights, clock)
7.    Engine start / idle (cold, warm)
8.    Engine operation / performance / acceleration (at normal temperature)
9.    Shifting. Automatic / Manual
10.    Anti-skid / Traction control (operation)
11.    Braking. Anti-lock braking system (straight stop / anti-lock operation if equipped)
12.    Steering / alignment (ease, noise, steering wheel centered, alignment)
13.    Body / chassis integrity (noise / vibration / harshness)
14.    Transfer case (operation, F/RWD, 4W, AWD)
15.    Cruise control (hold, acceleration, cancel)
16.    Windshield wipers / washers (operation / blades wipe clean w/o streaks)
17.    Speedometer/odometer (operational)
18.    Tilt-wheel/telescoping (operation)
19.    Heater/air conditioning (blower, controls)
20.    Horn (operation, function)
21.    Confirm auto stop and auto restart (hybrid only)

Functional
22.    OnStar (operational)
23.    Key(s) / key fob / remote start (functional)
24.    Rear defogger (operation)
25.    Luggage compartment (spare, air pressure, tools)
26.    Convertible top / boot cover (operation, condition)
27.    Interior lights (map lights / dash lights)
28.    Exterior lights / fog lamps (headlights, DRLs, brake and high mount)
29.    Doors / door locks (power lock operation)
30.    Weather stripping (condition)
31.    Seats / child safety seats & mountings (operation, heat)
32.    Fuel door / trunk/ hood / hatch release (operation)
33.    Windows / power / swing-out (operation, all switches- full travel)
34.    Alarm/ telephone (operation. Remote)
35.    Power outlet(s) / cigarette lighter (operation, lighter)
36.    Parking brake (operation)
37.    Sun/moon roof (operation, condition, no leaks)
38.    Options / accessories / off-road / roof marker lamps (operation)
39.    Audio system / XM radio (operation, radio, tape, CD, speakers, antenna)
40.    Navigation system operation and DVD present (operation)

Under Hood
41.    Visual (loose / missing components, leaks, labels, decals)
42.    Electrical system / battery / Starter (battery, cables, belts, charge)
43.    Engine cooling / radiator / fan / fan clutch (level, hoses, condition)
44.    Power steering system (level, pump, lines)
45.    Brake system (fluid level, master cylinder, lines)
46.    Ignition system (wires, condition, routing)
47.    Fuel system (lines, leaks, connection)
48.    Vacuum system (hoses, condition)
49.    AC Compressor / drive belt (operation, condition)
50.    Belts / serpentine (tension, wear)

Under Vehicle
51.    Visual (body, lower body, underbody)
52.    Frame (no signs of previous repair / damage)
53.    Exhaust system (pipes converter, muffler, shielding)
54.    Brake pads, shoes (condition, lining) note thickness on all 4
55.    Calipers, rotors, drums (condition)
56.    Brake hydraulics (level lines, hoses)
57.    Tires (tread depth, type, size, matching brand, no plugs, PSI) note depth on all 4
58.    Wheels / lug nut torque / tire PSI (OEM, matching brand/type)
59.    Shock absorbers / struts (operation, leaks, etc)
60.    Springs / sway bars / tow hook (mount, bushings, torque to specs, etc)
61.    Control arms (condition, mount, bushings)
62.    Steering / linkage (tie rod /ends, linkage)
63.    Engine / transmission / transfer case & mounting (leaks)
64.    Clutch (adjust fluid level)
65.    Driveline/ driveshaft / axles / universal joints (condition, operation)
66.    Axles, differentials / air suspension and compressor (leaks, CV joints)
67.    Gear / Rack & Pinion (leaks, mounting)
68.    Parking brake cable (condition, operation, fraying)

Exterior
69.    Under hood (finish, insulation, decals)
70.    Front bumper (fascia, guards, finish)
71.    Grille (headlights, other lights, emblems)
72.    Hood (emblems, finish, chips, trim, alignment)
73.    Left front fender (finish, trim)
74.    Left front door (finish, trim, alignment, ease of movement)
75.    Left rear door (finish, trim, alignment, ease of movement)
76.    Left rear fender (finish, trim)
77.    Trunk lid / truck bed / bed liner (finish, trim)
78.    Rear bumper (fascia, guards, finish)
79.    Right rear fender (finish, trim)
80.    Right rear door (finish, trim, alignment, ease of movement)
81.    Right front door (finish, trim, alignment, ease of movement)
82.    Right front fender (finish trim)
83.    Roof  (finish, trim)
84.    Glass (cracks, chips, scratches, pitting)
85.    Wheels / Wheel covers. Trim rings / center caps (scratches, pitting)

Interior
86.    Instrument panel / compass (condition, controls)
87.    Clock / timer (check, reset)
88.    Driver / passenger seats / headrests (cushions, trim, safety belt operation)
89.    Rear seat / head rests (cushions, trim, condition, operation, safety belt operation)
90.    Heated / cooled seat (operation)
91.    Driver door (controls, trim, condition)
92.    Front passenger door (cushions, trim, condition)
93.    Front carpet & floor mats (presence, condition, wear)
94.    Console / compartment lid ? front & rear (operations, condition)
95.    Left rear door / quarter trim (controls, trim, condition)
96.    Right rear door / quarter trim (controls, trim, condition)
97.    Rear carpet & mats (presence, condition, wear)
98.    Headliner/overhead console / visors (condition, operation)
99.    Luggage compartment / cargo area / spare tire (trim, jack, light tools, cargo net, shade)
100.    Package tray (condition)

Maintenance
Perform all required maintenance necessary within the next scheduled interval (GM / OEM filters required)
101.    Lube, change oil, and filter required
102.    Inspect / clean air filter / cabin filter
103.    Inspect / change all other filters (per manufacturer?s schedule)
104.    Inspect / top-off fluids (cool, brake, steering, transmission, differential, washer)
105.    Emission / diagnostic trouble codes (meet state and local standards)
106.    Fuel level (recommend full tank)

Interior detailing
107.    Clean instrument panel / cover pad surface. Ashtrays / package shelf
108.    Vacuum and clean carpet / trunk / Passenger compartment / Cargo area
109.    Clean glass surfaces
110.    Clean headliner / seats, interior cloth trim

Exterior detailing
111.    Clean engine / compartment
112.    Recondition / touch-up minor surface scratches
113.    Remove tar and road oil
114.    Wash / wax (body, wheels / covers, tires)

Hybrid vehicles
115.    Hybrid Battery (inspect air cable)
116.    Battery Energy control module (check using scan tool)
117.    Starter / generator Control Module (check for codes and software updates)



Do you still have questions about our CPO program?   Click here to contact us, or give us a call at 888-690-0460!