"...Cannot say enough about Nathan Shaw and what an asset he is to your business..."
"I was contacted via email by your Salesperson, Nathan Shaw, as a result of an on-line inquiry a couple of months ago as to the cost and features of the Buick Enclave. Several different dealerships responded, but Mr. Shaw just seemed to really be interested in my search/business, and was very informative and helpful. Mr. Shaw was not 'pushy', nor did he constantly call me like others did. He gave me the information I requested and allowed me the space to come to a good decision. He did stay in touch and would immediately get back to me with any questions or concerns I had. When the time came that I was ready to visit your dealership, he was very helpful and did everything he could to help me stay within my desired budget, while finding us the Enclave we wanted. I could not have asked for anyone to treat my husband and me any better. We have traded for many years with Hennessey Cadillac in Duluth and were treated very well. I can say that Mr. Shaw has won us over and we hope to have just as long and satisfied a Buick experience with Jim Ellis as we did with Hennessey. Cannot say enough about Nathan Shaw and what an asset he is to your business."
"...home town family owned Spirit..."
"I am a long time customer of Jim Bailey GMC and have continued with Jim Ellis GMC purchasing two cars in the past year. And a total of 8 cars over the last 8 years! I really love the service at your dealership! And Craig Ebel is the absolute best customer service associate I have ever met. I do not call him a sales person because he does not sell. He understands us as a customer and then finds what meets our needs. We have built such a relationship that he can just pick out a few cars he knows will meet our needs and we select from them. He has never steered us wrong! And he always follows up and keeps in touch with us! The staff at Jim Ellis Mall of Georgia always accommodated my needs. Thank you for keeping the home town family owned Spirit at the new Jim Ellis that Jim Bailey Always had!!"
Magali L.M. Axson
"... I never had a chance to leave your dealership as they came through with everything I wanted and more!..."
"I just moved from San Diego California to Atlanta GA for a job promotion. This transition is hard enough so when it was time to lease a car for work I started researching what type of car I wanted. When I came to your dealership I had every intention going to other dealerships to determine which car I would like best. I never had a chance to leave your dealership as they came through with everything I wanted and more!"
"...this purchase was the quickest, easiest and least confrontational that I have experienced..."
"I have purchased quite a number of vehicles over my lifetime of driving, and this purchase was the quickest, easiest and least confrontational that I have experienced. John listened to me when I told him what I was looking for and what I was willing to pay. He found the vehicle I wanted and offered the terms I asked for on the first callback. The transition to the financing office (which usually is where surprises come up) was as pleasant as dealing with John. Eddie not only was professional, but called me back a day later to say that he was able to lower my rate based on my credit score. I've NEVER had a dealership call me back after the deal was done to lower my payments! I'm impressed, and encouraged that there is a dealership out there that can make a car purchasing experience enjoyable and easy. Don't lose Big John and Eddie!!"
"...A+++ dealership and Service department..."
"No problems, A+++ dealership and Service department. I drive over an hour to come to your dealership and the service and employees are always very nice and I have never had a problem. I will return and I will refer more of my friends and family members."
"...They are wonderful people..."
"They are wonderful people to help us with purchased a car. We are hearing impaired and they provided pen and paper to communicate with us and very patience with us. We will return to them for future purchase also we will give the words to deaf community in metro atlanta about your dealership how wonderful they serve to hearing impaired people. Thank you for serving us."
Nicholas and Karisha Hurlbut
"You guys are the BEST !!..."
"My wife first decided to look at cars online, she narrowed it down to one SUV, the Ford Escape, and to two cars that we previously owned, the Camry and Accord. We also had previously owned an Expedition, but our children are grown and have cars of their own and we have no use for anything that large. We stopped at the Honda dealership to drive an Accord and, of course, we posted it on Facebook to let everyone know that we were car shopping due to the car accident I was in the previous week. Nathan Shaw picked up on that and in no time let me know that he would make it worth my time to come down to Jim Ellis. 15 minutes later Nathan was talking to us like just "good ole friends." He showed us several cars online and then we went out on to the lot to look. My wife found the 2009 Red Ford Escape and fell in love with that SUV and wanted to drive it right away. The whole process was so smooth and effortless. We bought the car on Saturday night, finishing up with Eddie Carvelho, in finance. Eddie even called back on Monday morning to say that he got a better finance rate than what we signed for on Saturday..by 1.5 points ! Is this really true, Mr. Ellis ? In a time where customer service has really fallen by the wayside, are the expectations at Jim Ellis GMC that much higher than everyone else? I say a resounding YES !! In fact, so much that 5 days later, I came back to buy another vehicle. When my Camry was totaled, I drove a Nissan Altima for a rental and fell in love with it. Nathan told me about a 2010 Altima that had just come in on a trade that was loaded. I test drove it...loved it....traded my Ford F-150. Another smooth as silk transaction !! I do believe you have yourself a lifetime customer, Mr. Ellis. Thanks to Nathan, Eddie and everyone down at Jim Ellis GMC @ Mall of Georgia. You guys are the BEST !!"
Todd and Tiffany Horton